Specialist, Account Services

The Home Depot • Atlanta, GA

1d • Onsite

About The Position

The White Glove Specialist is a high-touch, customer and sales facing role dedicated to delivering an exceptional, seamless experience for all trade credit customers and business partners. This specialist provides dedicated, hand-held guidance to any customer or field sales representative throughout the onboarding process, assisting with complex account setups, answering operational questions, and managing general inbound communication channels. The goal of this role is to eliminate friction, expedite the credit onboarding journey, and support overall business growth through superior, supportive customer service for any account.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• 2+ years of experience in B2B collections, Accounts Receivable, or a related finance role.

Nice To Haves

• Working knowledge of Microsoft Office Suite.
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.
• Construction or Trade industry experience is a strong plus.
• Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables), Power BI and experience with AR/Credit Systems (i.e., Bectran).
• Familiarity with fair debt collection practices and a general understanding of lien rights/bond claim laws is preferred, but not required (will train).
• Strong negotiation skills with the ability to remain professional under pressure.
• Ability to distinguish between a customer with a temporary cash-flow issue vs. a bad debt risk.
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Responsibilities

• Actively guide trade customers step-by-step through the account registration and set-up, paying invoices, dispute intake, etc.
• Serve as the primary point of contact for inbound phone calls and email queues, resolving inquiries from all trade customers and sales teams with speed, empathy, and professionalism.
• Collaborate closely with field sales teams to resolve account status issues, expedite credit decisions, and clear bottlenecks for trade accounts.
• Answer customer inquiries regarding account status, credit limits, system navigation, and available payment programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED