Account Services Specialist - ITSM, ITIL

NTT DATA Services•Dallas, TX

3d•$74,720 - $112,080•Onsite

About The Position

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Account Services Specialist - ITSM, ITIL to join our team in Dallas, Texas (US-TX), United States (US). Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which may include incident management, problem management, request management, change management, service level management and configuration management as well as resource coordination, client management, dispute and technical resolution management, and communications at various levels during services engagements from tactical to strategic.

Requirements

6+ years experience in an Account Service role
Undergraduate degree or equivalent combination of education and work experience
Solid understanding of ITIL processes and principals
Excellent written and verbal skills
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Responsibilities

Playing a key role in continuous improvement activities in support of client
Compile, analyze and report statistical data and trends relating to service level compliance and operational effectiveness
Assists program or process development and implementation