Specialist, Account Manager

Otis • Myrtle Beach, SC

1d • Onsite

About The Position

Otis Elevator Company is searching for a highly motivated Specialist, Account Manager, responsible for territory sales, margin growth & customer satisfaction for customers in the Myrtle Beach, SC territory. This role involves prospecting, building, and maintaining customer relationships, achieving or exceeding sales objectives, and serving as a technical sales consultant. The position is responsible for both territory sales and margin growth, retaining and renewing current maintenance agreements by improving customer satisfaction via the MFA program, and managing account relationships to drive renewals and repair opportunities. It also includes conducting sales planners and needs assessments, assisting with customer concern resolution, partnering with the branch business development sales team, communicating competitive feedback, and utilizing Otis’ sales tools to track opportunities, pipeline, and forecast sales results.

Requirements

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Candidate must be customer centric with a strong desire to achieve customer satisfaction
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
• Bachelor’s degree or equivalent work experience required

Nice To Haves

• 2-4 years of experience in outside sales, or relevant experience in property management or HVAC sales
• Ability to work in a highly team-oriented and dynamic environment

Responsibilities

• Prospect, build, and maintain customer relationships
• Achieve or exceed sales objectives
• Serve as technical sales consultant to customers in the assigned territory
• Responsible for both territory sales & margin growth
• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program
• Manage and nurture account relationships to drive renewals and repair opportunity
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
• Assist with customer concern resolution along with Operations
• Partner with branch business development sales team to identify business development opportunities
• Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
• Manage opportunities in the CRM pipeline and provide accurate forecasting

Benefits

• 401(k) plan with a generous company match and an automatic retirement contribution
• Comprehensive medical, prescription drug, dental, and vision coverage for you and your eligible dependents
• Three weeks of paid vacation
• Paid company holidays
• Paid sick leave
• Employee assistance programs
• Wellness incentive programs
• Life insurance
• Disability coverage
• Voluntary benefits, including options for legal, pet, home, and auto insurance
• Generous birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Service anniversary recognition
• Spot performance bonus opportunities
• Intensive training in technology, processes & soft skills
• Opportunity to exchange ideas with experienced colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree