Specialist 2, Nutr. Serv. Customer Care (Multiple Vacancies)

Houston Independent School District•Houston, TX

1d•Onsite

About The Position

Specialist 2 plays a key role in providing specialized expertise and support in multiple areas within the Nutrition Services department. This position requires in-depth knowledge, technical skills, and the ability to analyze and solve complex problems. The Specialist 2 collaborates with cross functional teams to drive project initiatives and processes, contributing to the overall success of the organization.

Requirements

Minimum of 3 years of experience in a related role or field, with a proven track record of successful project delivery.
Oracle HR / Payroll / Maintenance / Accounts Payable Modules
SAP
Primero Ordering System
Microsoft Office
Time Clock Plus

Nice To Haves

Bachelor's degree preferred
additional certifications or relevant training is a plus
SNA or TASN preferred

Responsibilities

Provide subject matter expertise and support in multiple areas of Customer Service, offering guidance and recommendations to team members and stakeholders in the Nutrition Services Department
Conduct in-depth research, analysis, and evaluation of data, trends, and industry best practices to support decision-making processes.
Support the implementation of strategies, programs, and initiatives to address specific organizational needs and objectives
Collaborate with cross-functional teams to design and deliver training solutions in the various assigned area
Support the development and implementation of policies, procedures, and guidelines in alignment with regulatory requirements and industry standards
Analyze complex problems, identify root causes, and propose innovative solutions to improve operational efficiency and effectiveness.
Participate in the development and monitoring of key performance indicators (KPIs) to measure and evaluate the success of initiatives.
Collaborate with stakeholders to identify opportunities for process improvement and facilitate the implementation of changes.
Assist in the management and execution of projects, ensuring adherence to timelines, budgets, and quality standards.
Provide expertise in using relevant software applications, tools, and systems to optimize data analysis, reporting, and tracking.
Prepare and present reports, presentations, and recommendations to senior management and other stakeholders.
Stay up to date with emerging trends, technologies, and advancements in the assigned area of expertise
Act as a resource person and provide training and guidance to junior team members as needed.
Foster positive relationships with internal and external stakeholders, maintaining effective communication and collaboration
Continuously seek opportunities for professional development and growth in the assigned area of specialization.
Perform other duties and responsibilities as assigned.