Court Service Specialist- 620 (Multiple Vacancies)

Hillsborough County•Tampa, FL

4d•Onsite

About The Position

Performs advanced administrative and clerical duties related to consistently processing and maintaining legal court records including customer service, courtroom, and cashiering duties for several court types. The starting salary is $22.50 hourly / $46,800 annually. This position requires knowledge of general office policies, procedures, and practices, as well as English grammar, spelling, and arithmetic. It also requires knowledge of the court system, legal terminology, organizational skills, and the ability to perform various administrative duties. The role involves handling customer service, courtroom, and cashiering duties for multiple court types. The work is performed in a dynamic, fully on-site environment that requires sensitivity and responsiveness to changes. This is a classified, full-time position.

Requirements

Graduation from High School or a GED Certificate
One (1) year of experience in the processing, preparing or reviewing of any type of legal document
One (1) year of cashiering or customer service experience.
Knowledge of general office policies, procedures and practices.
Knowledge of English grammar and spelling, and arithmetic.
Knowledge of the court system, legal terminology, and organizational skills, as well as the ability to perform a variety of administrative duties.
Knowledge of counterfeit bill detection procedures.
Ability to demonstrate proficiency at interpreting statutes, rules, Administrative Orders, and requirements related to several court types.
Ability to work under stressful conditions including contact with individuals involved in emotional and traumatic situations.
Ability to work under pressure with specific timelines and mandated state and/or agency standards.
Ability to work independently in the absence of supervision.
Ability to exercise a high degree of judgment, tact, and diplomacy.
Ability to use various computer systems, software, and office equipment.
Ability to exercise excellent communication skills, both oral and written.
Ability to perform accurate computations and verifications of data.
Ability to handle restricted, sensitive, and confidential information.
Ability to support the departments/agency’s goals and visions.
Ability to work prolonged hours when required.
Ability to establish and maintain effective working relations with government officials, other employees, and the public.

Responsibilities

Initiates, processes, and maintains a complete and accurate record, using the case management system and established division procedures; maintaining confidentiality of information learned or acquired as part of position.
Provide courteous and efficient service to all in person, email and phone customers; is approachable, helpful and personable; and answers questions knowledgeably and with patience.
Learns and gains proficiency with and adheres to statutes, rules, Administrative Orders, and requirements.
Participates in cross training initiatives to acquire knowledge and skill sets to support efficient functioning of multiple court types.
Responsible for training co-workers on multiple court types.
Process court dockets, administers oaths, process orders, and perform other duties as required for adherence to court procedures for multiple court types.
Acts as cashier in multiple systems and processes payments including cash, money orders, credit cards, checks such as personal, business, or government checks more than 50% of the time.
Performs daily reconciliation.
Audits account and performs quality control of court records.
Receives and reviews incoming documents for conformity with appropriate rules, practices, and court requirements.
Process new cases and subsequent pleadings.
Reviews for proper statutory requirements and financials.
Process warrants, summons, subpoenas, and driver’s license suspensions according to procedure/instruction.
Performs data entry, advanced research and redaction of court records for prolonged periods.
Develop standard operating procedures to improve quality of service, productivity and efficiency.
Researches, collects, organizes and evaluates information to produce a work product that provides consistent results.
Tracks and maintains records and assists in the preparation of statistical and other departmental reports.
Participates in special projects when assigned by leadership.
May be required to work overtime, weekends and holidays depending on responsibilities and staffing needs.