Special Unit Surgery Coordinator - Neurosurgery

Cleveland Clinic

1d•Onsite

About The Position

The Special Unit Surgery Coordinator for the Neurosurgery department at Cleveland Clinic Akron General’s Center for Neuro and Spine coordinates activities related to scheduled and unscheduled surgeries and procedures, patient admissions, and appointments. The coordinator works with physicians and other caregivers to prioritize admissions and appointments and allocate space according to medical needs. The role supports department organization and patient access while helping caregivers deliver patient-first care. This caregiver works Monday through Friday, 8:00 a.m. to 4:30 p.m. Responsibilities include managing patient and insurance information, coordinating appointments and services, scheduling procedures and surgeries, maintaining provider schedules, handling hospital reservations, and communicating instructions and resources to patients and families. The coordinator also serves as a resource to department personnel.

Requirements

High school diploma or GED.
Working knowledge of computerized appointment or operating-room scheduling systems, patient billing, insurance processing, or related office functions used to coordinate patient access.
Proficiency with personal computers and general knowledge of PC-based systems and software.
Knowledge of Microsoft Word and Excel.
Either two years of related experience in an area providing broad knowledge of medical terminology, such as patient registration, patient billing, insurance processing, or appointment/operating-room scheduling, or three years of customer service concierge experience.

Nice To Haves

In-depth knowledge of medical terminology and/or CPT/ICD coding.

Responsibilities

Validate and capture patient demographic data to maintain the accuracy of the system-wide master patient index.
Validate and accurately collect patient physician information.
Validate and capture primary, secondary, and tertiary insurance coverage for accurate billing.
Identify patients who need financial counseling, including those with payment needs, out-of-plan services, or referral requirements.
Triage appointments according to diagnosis, patient preferences, and physician specialty.
Coordinate services and provide special instructions requested by patients, internal physicians, and referring physicians.
Schedule services within and between departments according to physician orders.
Receive and process provider orders and schedule according to protocol.
Ensure the accuracy of data, including CPT coding and case information such as side and equipment.
Enter updates, corrections, and changes to scheduled procedures and surgeries.
Maintain provider schedules for designated units and coordinate multiple physician schedules.
Liaise with the admitting office regarding hospital reservations, update admission information, and cancel reservations.
Act as a resource for department personnel, including surgeons, medical secretaries, nurses, and residents, on daily activity.
Communicate detailed instructions, directions, and available resources to patients and their families.