Coordinator Surgery Special Unit

Cleveland Clinic

8d•Onsite

About The Position

The Coordinator Surgery Special Unit supports Cleveland Clinic’s Cardiovascular Medicine department at the Main Campus by coordinating outpatient appointments and testing procedures for new and established patients, as well as inpatient needs when required. The role manages scheduling for procedures, admissions, and appointments, and serves as a key point of contact for patients, providers, and caregivers. The coordinator helps maintain efficient operations and a seamless patient experience through accurate data collection, thoughtful appointment triage, and coordinated communication. The position works days, with the schedule listed as 8:00 a.m.–5:00 p.m.; the job details also state that a caregiver in this position works 8:00 a.m.–4:30 p.m.

Requirements

High school diploma or GED.
Two years of related experience in an area providing broad knowledge of medical terminology, including patient registration, patient billing, insurance processing, or appointment/scheduling; alternatively, three years of customer service concierge experience.
Working knowledge of computerized appointment or scheduling systems, patient billing, insurance processing, or other related office functions used to coordinate patient access.
Knowledge of Microsoft Word and Excel applications.
Proficiency using a personal computer and general knowledge of PC-based systems and software.
Ability to meet the physical requirements, including frequent standing, walking, and sitting for extended periods; lifting and carrying up to 25 pounds; manual dexterity for handling records and operating a PC; and normal or corrected vision.

Nice To Haves

In-depth knowledge of medical terminology and/or CPT/ICD coding.

Responsibilities

Ensure the accuracy of the system-wide master patient index by validating and capturing patient demographic data.
Validate and accurately collect patient physician information.
Identify patients who need financial counseling to support appropriate payment of services.
Triage appointments based on diagnosis, patient preferences, and physician specialty.
Coordinate services and provide special instructions requested by patients, internal physicians, and referring physicians.
Schedule procedures and appointments within and between departments as requested by physician orders.
Receive and process orders as indicated by providers and schedule according to protocol.
Ensure accuracy of data, including appropriate CPT coding and case information such as side and equipment.
Liaise with the admitting office regarding hospital reservations, update admission information, and cancel reservations.
Serve as a resource to department personnel, including surgeons, medical secretaries, nurses, and residents, regarding daily activity.
Communicate with patients and their families to provide detailed instructions, directions, and information about available resources.
Follow standard precautions and use personal protective equipment as required.