Special Services Representative

Verida Inc•Washington, DC

About The Position

This position ensures that members who require recurring transportation receive courteous and professional customer service. The representative handles transportation concerns, schedules trips, maintains accurate member and trip information, supports communication among members and medical providers, and assists with related operational tasks.

Requirements

Excellent communication skills.
Basic computer and typing skills.
Customer service experience.
Ability to work in a busy environment.
Ability to work independently or with a team.
High school graduate or equivalent.

Responsibilities

Assist members efficiently and courteously with transportation concerns.
Maintain accurately entered data and check member files for accuracy in the system.
Follow HIPAA guidelines regarding member confidentiality.
Maintain an acceptable attendance and tardiness record.
Schedule standing orders and demand trips using the NET InSight® transportation management system.
Schedule subscription trips to providers according to the Provider Assignment roster.
Maintain professionalism when dealing with medical facilities.
Provide clinical staff, member providers, and members with necessary paperwork to maintain clear communication.
Verify insurance for dialysis and nursing home patients.
Retrieve call-center messages regarding daily appointments.
Train new employees.
Assist dispatchers in writing up send-backs.
Process monthly recertification and attendance verification reports.