Special Projects Engineer

Limbach Facility Services•Burtonsville, MD

About The Position

The Special Projects Engineer supports branch revenue, gross profit, sales, and sales-margin goals while helping ensure assigned work is completed on time, within budget, to the customer’s satisfaction, and accurately tracked in accordance with the Limbach Operating System. As a member of the branch Special Projects team, the role helps grow recurring revenue across assigned mission-critical MEP accounts by providing technical support, building customer relationships, identifying service and project opportunities, and coordinating work with customers and branch personnel. The position is primarily based in a professional office environment, with local travel to customer facilities and job sites. Site visits may involve intermittent exposure to typical construction or retrofit work-site conditions. The role requires local travel up to 50% of the time.

Requirements

0–1 years of experience.
Demonstrated ability to collaborate and communicate effectively, both verbally and in writing.
Strong computer skills, including proficiency with Microsoft Office, particularly Excel, or equivalent Google applications.
Ability to use interpersonal skills to develop and strengthen business relationships.
Time-management and organizational skills.
Valid driver’s license.
Driving record that complies with company policies and MVR requirements, and consent to ongoing driving-record monitoring.
Ability to travel locally up to 50% of the time to customer facilities, meetings, and other activities.
Ability to perform the position’s physical demands, including walking, talking, standing, hearing, repetitive motion, and tasks requiring visual acuity and manual dexterity; occasional exertion up to 10 pounds and negligible force frequently or constantly.
Ability to work primarily in a professional office environment and occasionally visit local construction or retrofit job sites.

Nice To Haves

Bachelor’s degree or previous experience in technical skilled-trades execution, particularly hydronic and plumbing system installation, service, or maintenance.
Desire to work in a sales and operational capacity.
Self-starter who seeks to solve problems and develop solutions directly with customers.
Entrepreneurial mindset.
Ability to represent the company’s brand and deliver superior customer experiences.

Responsibilities

Support the branch’s sales and operational gross profit goals.
Manage assigned accounts by focusing on selected mission-critical MEP customers as a technical MEP specialist.
Make routine daily and/or weekly customer visits and develop relationships that position the company as a trusted source for mechanical-system maintenance and improvement.
Analyze mechanical systems and recommend repairs, replacements, upgrades, or retrofits; present findings and estimates to customers with the goal of closing sales and providing strong customer service.
Learn customers’ spending habits and approval limits, and assist with pricing and presenting proposals accordingly.
Coordinate with technical field personnel to respond efficiently and professionally to emergency needs, scheduled repairs, replacements, and planned projects.
Work with service coordinators and field operations staff to plan daily and weekly manpower needs.
Collaborate across the branch to provide a seamless customer experience and identify opportunities to offer the branch’s full range of services.
Coordinate with Account Executives, Account Managers, Sales Representatives, Special Projects Managers, Area Service Managers, other Special Projects Engineers, and major-project operations teams to meet client needs.
Review work on site, perform material, labor, and equipment take-offs, prepare bid-scope proposals, and submit proposals for acceptance and approval.
Assist with project booking documents to support efficient cost management.
Help manage costs by expediting materials, equipment, and parts promptly and cost-effectively.
Help ensure work is billed promptly upon completion or according to contract terms.
Monitor customer invoice payments and follow up on receivables more than 60 days past due.
Assist with strategic account planning to increase recurring revenue from captive accounts.
Maintain company confidentiality, protect company assets, follow the Code of Conduct & Ethics, promote the company’s safety culture, and exemplify its core values.