Special Events & Promotions Coordinator - Maryland

Live! Casino and Hotel Maryland•Hanover, MD

1d•$18 - $24•Onsite

About The Position

The Special Events & Promotions Coordinator plays a key role in bringing the energy, excitement, and creativity of the Live! brand to life through exceptional event execution. Your ability to support the planning, promotion, and seamless delivery of both on‑ and off‑property events helps create memorable experiences that engage guests and strengthen brand loyalty. Through collaboration, organization, and a passion for hospitality, you help ensure every promotion and special event is executed with precision, elevating the guest experience and contributing directly to the success of the Live! Casino & Hotel entertainment environment.

Requirements

Highly positive, energetic, and guest‑focused attitude with a passion for creating memorable experiences.
Strong teamwork and collaboration skills, with the ability to build positive relationships across departments.
Excellent organizational and time‑management abilities, capable of handling multiple events and deadlines simultaneously.
Strong communication skills, both verbal and written, with confidence interacting with guests, vendors, and leadership.
Creative thinker with the ability to contribute ideas, solve problems quickly, and adapt in a fast‑paced event environment.
Professional presence with the ability to remain calm, poised, and solution‑oriented during high‑volume or high‑pressure situations.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) with the ability to produce accurate and timely reports, schedules, and event documentation.
Detail‑oriented mindset with a commitment to accuracy, hospitality excellence, and ensuring events meet brand standards.
Bachelor's Degree in Marketing and/or Entertainment based field preferred or equivalent in professional experience required.
Event planning, VIP Services and general hosting experience preferred.
Must be proficient in the full suite of Microsoft Office products
Ability to stand and walk for extended periods during events, activations, or on‑property engagements.
Capacity to lift, carry, or transport event materials, promotional items, signage, and supplies weighing up to 25 pounds.
Frequent bending, reaching, pushing, pulling, and moving equipment or event displays as needed for setup and breakdown.
Ability to move quickly throughout the casino floor, event spaces, and outdoor areas, navigating large crowds and a busy entertainment environment.
Comfortable working in areas with bright lights, loud noise levels, smoke exposure, and fluctuating temperatures common to a 24/7 casino setting.
Ability to climb stairs and use elevators while transporting supplies or supporting multi‑level event spaces.
Sufficient visual and auditory acuity to engage with guests, manage event logistics, review printed and digital materials, and respond promptly to operational needs.

Responsibilities

Contributes to program development to help the department achieve its goals.
Ensures that all patrons are treated in a prompt, professional and courteous manner when participating in a promotion or event.
Assists in arranging all entertainment for special events and promotions.
Handles any patron and team member questions, complaints or problems pertaining to promotions or events promptly.
Responsible for detailed planning and execution of events and promotions as directed by manager.
Assists all on and off-site marketing programs, promotions, and special events for increasing casino revenues, also responsible for tracking and analysis of these programs.
Complete reports, database, and correspondence in a timely manner to meet deadlines as established by internal and external sources.
Works with selected third parties to ensure flawless planning and execution of their events when held on property.
Ensures event and promotion projects are meeting established timelines and come in within budget.
Performs and completes all other duties as assigned.
Adheres to all department/company policies and procedures

Benefits

Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts