Special Events Manager
About The Position
The Special Events Manager is responsible for leading the planning, coordination, and successful execution of special events hosted at BMO Stadium. This role serves as a primary contact between clients, event partners, and internal departments, ensuring seamless communication and coordination throughout the event planning and execution process. The Special Events Manager will primarily manage non-sports programs, including special events, meetings, receptions/dinners, internal events and other special event programming. This role works cross-collaboratively and cross-functionally across various departments to align event requirements, operational needs, and client expectations while delivering exceptional, world-class event experiences. The ideal candidate demonstrates the ability to manage multiple priorities in a fast-paced environment, proactively resolve challenges, maintain a positive and solutions-oriented approach, and consistently uphold a high standard of service and execution. This role reports to the Director, Events.
Requirements
- Bachelor’s degree from an accredited College/University required, preferably in Business, Hospitality, Sports and Entertainment Management, or a related field.
- Minimum of 3 years of experience in the events industry, preferably within stadiums, arenas, public assembly facilities, hospitality, tourism, or related environments.
- Strong organizational and time-management skills, with the ability to manage multiple events, priorities, and deadlines simultaneously.
- Demonstrated ability to collaborate effectively in a team environment while working independently and taking ownership of assigned events from planning through execution.
- Detail-oriented, self-motivated, and proactive, with a strong work ethic and commitment to delivering exceptional results.
- Prior experience coordinating with vendors and managing contracts, budgets, and event-related logistics.
- Ability to thrive in a fast-paced, dynamic live-event environment while demonstrating a strong focus on hospitality and creating exceptional event experiences.
- Excellent interpersonal, verbal, and written communication skills, with the ability to effectively communicate information, expectations, and instructions to colleagues, clients, vendors, leadership, and other stakeholders.
- Demonstrated ability to build and maintain strong working relationships across departments while remaining professional, composed, and solutions-oriented under pressure.
- Demonstrated ability to handle sensitive and confidential information and situations with a high degree of professionalism, sound judgment, and discretion.
- Proficiency in Google Workplace and Microsoft Office Suite programs required.
- Flexible schedule with the ability to work nights, weekends, and holidays as the event calendar requires.
Nice To Haves
- Previous experience managing part-time and/or full-time staff is a plus.
- Bilingual in English and Spanish is a plus.
- Experience working in AutoCAD is a plus.
Responsibilities
- Serve as the primary contact for clients, event producers, planners, and stadium teams; overseeing overall event logistics and execution from planning through execution and breakdown as it relates to special events.
- Lead weekly internal meetings in collaboration with stadium departments (Operations, Guest Experience, Security, Food & Beverage, etc.) to ensure seamless planning and execution of special events.
- Lead client site visits, planning meetings, and event advances for assigned events, ensuring seamless coordination, clear communication, and successful event execution.
- Develop comprehensive event plans and operational materials, including setup documents, event diagrams, room layouts, and other event-specific documentation.
- Ensure all event information is accurate, complete, and distributed to the appropriate departments in a timely manner to facilitate effective communication, cross-functional coordination, and successful event execution.
- Collaborate with venue departments and operational teams to develop event plans that meet client expectations, event requirements, and established venue standards as it relates to special events.
- Ensure all special events comply with stadium policies and procedures, fire department requirements, and applicable local, state, and other regulatory requirements.
- Prepare, communicate, and manage event estimates and final settlements, ensuring accuracy, timely completion, and appropriate supporting documentation.
- Manage one full-time Event Coordinator in support of the planning, coordination, and execution of special events.
- Cross-train and provide operational support for other stadium events, including concerts, soccer matches, and other major events, as needed.
- Other duties as assigned by the Supervisor/Management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
