Special Events Dispatcher

Global Medical Response•New York, NY

2d•$19 - $24•Onsite

About The Position

Event Medical Dispatcher PART-TIME PER DIEM OPPORTUNITY Starting at $18.75/hr - $23.75/hr Location: New York City (244 W 54th Street, New York, New York 10019) We’re hiring Event Medical Dispatchers to support CrowdRx medical operations at New York Road Runners (NYRR) events. This team member will coordinate and dispatch EMS and clinical resources at special events while operating in event operation centers and incident command posts. In this role, the team member may also support the clinical team by delivering high-quality patient care and customer service to event guests, venue and event staff to our local partners. Our Event Medical Dispatchers will also have the opportunity to travel to large scale national events with our festival and special operations team.

Requirements

High school diploma or GED required
AHA/BLS Provider CPR Certification required
Current and valid New York State EMT certification or higher, company approved CPR certifications and Driver’s License are required.
ICS 100, 200, 700, 800 certifications at time of application, ICS 300 and 400 within two months of hire through a company sponsored training program, if required by manager.
Emergency Medical Dispatcher certification or State Emergency Medical Technician or Paramedic certification required
Two (2) or more years of experience as an EMS provider preferred
Effective oral, written, and interpersonal communication skills on telephone, radio, and face to face interaction
Must have telecommunications experience or have at least one year’s experience as an EMS or public safety dispatcher
Effective customer service skills
Basic computer skills
A working understanding of Special Event Dispatching
Ability to travel to the venue and work flexible hours, including nights, weekends and holidays.

Nice To Haves

Two (2) or more years of experience as an EMS provider

Responsibilities

Understand and adequately implement the concepts of Emergency Medical Dispatch published in Principles of Emergency Medical Dispatch as a minimum standard of care
Properly track incidents in the venue’s incident management system in a timely and clear manner
Operate telecommunications and two-way radio equipment in a clear and timely manner
Communicate with other public safety agencies to coordinate additional resources or provide incident information
Escalates public health / safety concerns to venue staff and internal management
Allocate EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols
Coordinate and arrange emergent and non-emergent transport for patients to higher level of care
Track noteworthy incidents, event markers, and concerns utilizing the ICS 214 form
Deliver on-site BLS or ALS level care, dependent on certification level, in accordance with all applicable medical guidelines and protocols
Calmly and professionally respond to calls for emergency medical assistance and public safety issues within assigned venue or event area
Utilize medical equipment and procedures as required to provide appropriate and high-quality patient care
Responsible and accountable for completeness and accuracy of paperwork related to position prior to completion of shift
Properly maintain all issued uniforms and response gear and utilize all personal protective equipment
Keep current on all required state certifications / licenses
Maintain prompt and regular attendance
Travel to festivals and special events as part of our communications team, as needed