Special Events Attendant

SP Plus•Baltimore, MD

9d•Onsite

About The Position

SP+ is seeking Special Events Attendants to work at sports and entertainment events. The role focuses on providing courteous customer service, handling parking payments, and helping traffic move safely through facility gates. Attendants learn the requirements of each event location and assist customers with directions and information. The position requires a neat, clean uniform and working outdoors in varying weather conditions. Shift requirements vary by location; third-shift and weekend availability may be required where applicable.

Requirements

Less than a high school education, or one month of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to present information effectively in one-on-one situations with customers and other employees.
Ability to write simple correspondence.
Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including performing these operations with American money.
Maintain a neat and clean appearance and wear the complete uniform at all times.
Ability to stand, walk, and use hands to handle cash and equipment; occasionally sit, climb, or balance; and occasionally lift and move up to 25 pounds.
Work outdoors in varying weather conditions, including cold, rainy, snowy, hot, and humid conditions.

Responsibilities

Answer customers’ questions courteously and provide quality customer service.
Receive customer payments for parking services and facilitate traffic flow through the gate.
Arrive on time for scheduled shifts and maintain a neat, clean uniform.
Give directions and provide customers with information about nearby locations.
Control traffic at entrances and exits as needed.
Report accidents, observed or suspected policy violations, safety hazards, unusual occurrences, and debris or spills to the Facility or Senior Manager.
Learn each Special Event location and its requirements.
Count bank money at the beginning of the shift to verify the starting total.
Collect cash and/or coupons and maintain cash security.
Make change and issue receipts or tickets for each transaction.
Verify shift transactions against money on hand and complete the cashier shift report.