Traverse City Pit Spitters: Special Event Server

Whitecaps Professional Baseball•Traverse City, MI

1d•Onsite

About The Position

The Server works under the supervision of the Food and Beverage Supervisor and Food and Beverage Manager providing prompt, excellent wait service to all customers, providing 100% guest satisfaction. The Server performs all job tasks in compliance with the philosophy, policies, goals, and budget of Traverse City Baseball, Inc.

Requirements

Previous wait staff experience preferred.
Strong presentation of customer service skills
Ability to multitask.
Excellent communication and organization skills.
Ability to work non-traditional hours and remain flexible. Holidays and weekends as needed.
Ability to stand and walk up for 3+ hours at a time.
Ability to handle frequent interruptions.
Project a positive image to internal (employees) and external (fans) customers.
Ability to effectively present and respond to information and questions from management.
Professionalism, judgment and maturity in handling confidential matters.
High School Diploma or equivalent
Must be at least 18 years of age

Responsibilities

Maintain high visibility when customers are present to proactively address guest’s needs.
Gain knowledge of menu items and all ballpark concession products.
Prep and pre-stock all with necessary supplies, food and beverages to assure they are ready for guests' arrival.
Assist supervisor with advanced food order set-ups and other prep work that needs to be accomplished before guests arrive to the stadium.
Welcome guests in your designated area, introduce yourself and identify the customer contact person.
Explain the process of ordering and payment in your area.
Inform suite guests about their options for soft drink service and unlocking coolers when suite holder elect to pay on soft drink consumption.
Handle all food/drink orders with customers.
Manage all customer service issues or concerns with customers. Report any issues to either the Supervisor or F&B Manager.
Gather prompt feedback on orders and provide check in with customers every 15 minutes throughout the night.
Continually clean trash, plates, carts and cans/bottles at every visit.
Make customers aware of the 7th inning alcohol cut-off early in the game and offer them a “last-call” opportunity to order alcohol ahead of the cut-off.
Total customers’ bills, collect payment, and provide receipt options to guests on request.
Always thank customer and welcome them back to another game.
Return items, maintain order to suites, prep and stock areas and clean at end of night in preparation for next game or event.
Tidy up post-game, cleaning any dirty dishes, and removing all trash from the area for the Operations team to pick up and dispose of.
Complete any projects designated by Food and Beverage Manager or Supervisor.
Other duties as assigned.