Special Account Coordinator - Kelsey Seybold - Pearland TX

UnitedHealth Group • Pearland, TX

2d • $20 - $36 • Hybrid

About The Position

The Special Account Coordinator manages Occupational Medicine Special Accounts, including appointment booking, billing matters, database management, and overall account maintenance. The role serves as a regular point of contact for employer customers, meeting with them in person to review account needs and protocols and coordinating with clinic operations to ensure company-specific protocols are recorded and followed for each patient. The position is based in the Pearland, Texas area and offers the flexibility to work on-site and remotely after a period of training.

Requirements

• High school diploma or equivalent.
• At least 3 years of customer service experience or training.
• CRT experience.
• Database management experience.
• Knowledge of insurance, billing, and collection concepts and theory.
• Ability to use a 10-key keypad by touch.
• Ability to type 30 words per minute.
• Basic math ability.
• Knowledge of health insurance.
• Knowledge of Microsoft Office products.
• Ability to use the internet.
• Excellent customer service skills.
• Driver’s license and access to reliable transportation.

Nice To Haves

• Experience at Kelsey-Seybold Clinic in occupational medicine.
• At least 1 year of experience as a Corporate Accounts Coordinator in an Occupational Medicine setting.
• Experience servicing business-related accounts.
• Bilingual English and Spanish.

Responsibilities

• Serve as the direct, daily contact and liaison for employer groups designated as Special Accounts using Kelsey-Seybold Clinic corporate services.
• Book appointments, post corporate charges, and manage employee population databases, including immunization tracking, annual physicals, and training.
• Prepare requested reports, including special usage reports, employee activity reports, and due dates for exams and immunizations.
• Manage billing inquiries and resolve service issues when possible.
• Manage company-specific databases for patient populations, results, and immunizations, and provide monthly reports to companies as requested.
• Attend regularly scheduled meetings with companies to resolve issues and implement additional services.
• Escalate issues to the Supervisor as appropriate and proactively update account protocols and annual pricing increases.
• Coordinate with the Corporate and Workers Compensation Billing Specialist to ensure charges are posted according to contracted employer pricing.
• Place orders into the system, verify procedures were completed, and provide paperwork to the billing specialist within five days after visits.
• Perform other duties as assigned by the site manager.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs.
• Equity stock purchase.
• 401(k) contribution, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED