Solutions Support Analyst: Kelsey-Seybold Clinic, Pearland, TX
About The Position
The Solutions Support Analyst is part of the Information Technology department and supports application and workflow troubleshooting, testing, training, and organizational support initiatives. Work may be performed onsite in clinic, business, or IT areas, and travel is necessary. Duties and responsibilities vary according to the initiative or project. The analyst provides implementation support in IT or training roles, including onsite support and troubleshooting for physicians and clinical staff, application testing, classroom training support, staff coverage during training sessions, and systems support and optimization. The role assesses provider and practice needs, makes design decisions, and tailors workflows and templates for end users. It requires maintaining working knowledge of implemented Epic applications, clinical workflows, training documentation, and the Epic application, as well as applying process-improvement and clinical-assessment concepts to support provider efficiency and onboarding. The analyst must adapt to changing situations and priorities, meet deadlines, complete required Epic training for assigned modules, and participate in special projects and other assigned duties.
Requirements
- Associate’s degree from an accredited institution in a healthcare or IT program; alternatively, a high school diploma may substitute 1:1 for experience when paired with related studies.
- At least 1 year of experience in information technology, educational or corporate training, or direct experience with Epic electronic medical systems.
- Ability to adapt to multiple positions.
- Ability to learn Epic and quickly apply knowledge.
- Proficiency with desktop computer systems, including Windows, Microsoft Office, and email.
- Proven communication, presentation, problem-solving, and technical skills.
- Valid Texas driver’s license.
Nice To Haves
- Bachelor’s degree.
- At least 1 year of experience as a medical assistant (MA), licensed vocational nurse (LVN), or in an IT support role.
- Epic system experience.
Responsibilities
- Provide implementation support in IT or training capacities, including physician and clinical onsite support and troubleshooting, application testing, classroom training support, staff vacancy coverage during training sessions, and systems support and optimization.
- Assess provider and practice needs, make design decisions, and tailor workflows and templates for end users.
- Maintain working knowledge of implemented Epic applications, clinical workflows, training documentation, and the Epic application.
- Apply process-improvement and clinical-assessment concepts to improve provider and clinical efficiency when onboarding new and current providers.
- Adapt to changing situations and priorities and solve new and existing problems.
- Meet deadlines for assigned duties within required timeframes.
- Complete necessary Epic training for assigned modules.
- Participate in additional special projects at management’s request.
- Perform other duties as assigned.
- Travel to support projects or initiatives onsite at clinic, business, or IT areas.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
