Spare Parts Specialist, HyService

the Voith Group•York, PA

16h•Onsite

About The Position

The Spare Parts Specialist is responsible for driving spare parts sales growth through the development, quoting, negotiation, and execution of spare parts opportunities and contracts. This role serves as the primary point of contact for customers regarding stand-alone spare parts supply and works cross-functionally to ensure successful order fulfillment, customer satisfaction, and operational excellence. The Spare Parts Specialist will support strategic initiatives including inventory management programs, product reintroduction efforts, and global spare parts support activities.

Requirements

Minimum of 3–5 years of experience in spare parts sales, service operations, contract management, or industrial/manufacturing environments.
Experience with quoting, proposal development, and commercial negotiations.
Strong understanding of supply chain, logistics, and inventory management principles.
Ability to manage multiple projects and priorities in a fast-paced environment.
Excellent communication, organizational, and customer relationship management skills.
Proficiency in Microsoft Office Suite and ERP systems.
Ability to work cross-functionally with technical and commercial teams.
Team player with a positive, can-do attitude

Nice To Haves

Bachelor’s degree in Business, Supply Chain, Engineering, or a related field preferred.

Responsibilities

Serve as the primary point of contact for customers regarding stand-alone spare parts supply opportunities, following introduction by Service Managers.
Prepare, develop, and manage spare parts contracts, quotations, and commercial proposals.
Review, amend, negotiate, and finalize contracts and commercial agreements with customers and suppliers as applicable.
Execute spare parts projects from order booking through final invoicing, ensuring accuracy, timeliness, and customer satisfaction.
Coordinate with internal departments including HyService OPEX Service Managers, Engineering, Sourcing, Logistics, Digital & Automation, and other functional teams to support project execution and resolve issues.
Support product reintroduction initiatives by coordinating parts availability, pricing, and customer communication.
Develop and support Client-Managed Inventory (CMI) Programs.
Develop and support Vendor-Managed Inventory (VMI) Programs.
Create and coordinate kitting solutions to support customer maintenance and operational requirements.
Support global spare parts initiatives and continuous improvement activities across the organization.
Maintain accurate records of quotations, contracts, orders, and customer communications within company systems.
Identify opportunities to improve spare parts sales processes, operational efficiency, and customer support.