Spare Parts Specialist I

WESTFALIA TECHNOLOGIES INC•York, PA

2d•Onsite

About The Position

Westfalia Technologies, Inc. is seeking a Spare Parts Specialist I to join our growing Aftermarket team! The Spare Parts Specialist I is responsible for performing foundational parts identification, quoting, and order processing under close guidance. This role focuses on building accuracy, responsiveness, and product knowledge while learning ERP workflows, and escalates complex requests to senior team members.

Requirements

Basic ERP navigation and order entry; Microsoft Dynamics 365 Business Central preferred.
Ability to interpret basic mechanical and electrical drawings and bills of materials.
Clear verbal and written communication skills with a customer-focused approach.
Strong attention to detail and accuracy in data entry and documentation.
Ability to manage multiple tasks and priorities with guidance.
Proficiency in Microsoft Office Suite (Outlook, Excel, Teams).
High school diploma or equivalent; technical certificate preferred.
Minimum one (1) year of customer service, parts, or related experience; relevant internship experience considered.
Candidates must be authorized to work in the United States without current or future sponsorship.

Nice To Haves

Associate degree or technical diploma in a relevant field.
Prior exposure to ERP systems (Business Central or similar).
Familiarity with mechanical or electrical components.

Responsibilities

Process standard parts quotes and sales orders accurately and in accordance with established SOPs and work instructions.
Research parts using drawings, bills of materials (BOMs), and vendor catalogs; seek guidance from senior staff on non-standard items.
Communicate order status and basic technical information to customers in a professional and timely manner.
Maintain accurate data entry for pricing, lead times, and item details within the ERP system.
Support returns processing and related documentation as directed.
Escalate complex technical inquiries and customer concerns to senior team members in accordance with escalation procedures.
Follow established SOPs and work instructions; identify and communicate opportunities to improve clarity or efficiency.
Perform other duties as assigned.