Spare Parts Sales

Dover Corporation • Eagle Rock, VA

6d • Hybrid

About The Position

The Spare Parts Salesperson provides technical parts support for Maag Gala Underwater Pelletizing Systems. In this customer-facing role, you will identify and process spare parts, service, and warranty orders while generating quotes for new and existing systems. You will also document customer complaints, collaborate with the service department to minimize customer downtime, and champion continuous improvement initiatives.

Requirements

• A willingness to learn how to read basic equipment manuals and identify parts.
• High accuracy in data entry and documentation to prevent shipping or billing errors.
• A polite, professional phone and email presence with a drive to help solve customer problems.
• Ability to quickly learn company-specific software (ERP/CRM) and internal workflows.
• Proficiency in calculating simple margins, discounts, and totals for quotes.
• A "team player" attitude; comfortable working across departments to gather information.
• The incumbent considers all interests of quality, accident prevention and occupational safety as well as environmental safety in a preventive manner within his scope of responsibility and supports the avoidance of damages to people, facilities, assets, material and environment actively.
• The incumbent is obliged to perform tasks requested by management that relate to his position scope or arise from company needs.
• High School diploma or equivalent education
• Minimum 1 year of experience in a customer service role
• Clearly and concisely conveys technical information across both verbal and written channels, ensuring clarity for diverse global audiences.
• Manages a high-volume workload with attention to details; prioritizes tasks effectively to meet deadlines in a fast-paced environment.
• Acts as a self-starter who identifies potential bottlenecks or errors before they occur and implements solutions independently to keep workflows moving.
• Operates with a strong work ethic and team-first mentality, sharing knowledge and supporting colleagues to achieve collective goals.
• Demonstrates a genuine commitment to the customer experience by responding with urgency, empathy, and a solutions-first approach to every inquiry.

Nice To Haves

• Professional experience
• Familiar with large rotating equipment
• Efficient in Word / Excel
• Dover Competencies: Attract, Develop and Retain Talent Builds and Manages Collaborative Relationships Change Leadership Customer Impact Motivates and Inspires Results driven Self Awareness and Personal Development Strategic Mindset Strong Business Acumen and Sound Judgment Winning the right way

Responsibilities

• Process domestic and international spare parts and warranty orders, ensuring all data is accurately entered into the system.
• Prepare quotes for spare parts and compile recommended parts lists for new and existing equipment.
• Act as a first-line contact for customer inquiries, routing complex technical questions to the appropriate department while handling customer part requests.
• Issue return authorizations based on established guidelines and track the physical return of parts to ensure the process is completed.
• Apply commercial pricing to quotes and orders, ensuring accuracy in discounts and shipping costs.
• Maintain up-to-date filing and documentation; research equipment history for upgrade/change-out requests.
• Other tasks as assigned by manager.

Benefits

• a 401(k) savings plan with employer contributions
• medical, dental and vision insurance
• wellness programs
• health savings account
• health care and dependent care flexible spending accounts
• company paid short-term disability and long-term disability
• company paid employee basic life and AD&D insurance
• supplemental employee and dependent life insurance
• optional accident, hospital indemnity and critical illness insurance
• adoption, surrogacy, and fertility benefits and assistance
• commuter benefits
• parental, military, jury duty, and bereavement leaves of absence
• paid time off
• 10 paid holidays per calendar year
• paid vacation days beginning at 80 hours annually
• 40 paid sick leave hours annually or as provided under state and local paid sick leave laws
• tuition assistance
• business travel services
• employee discounts
• an employee assistance program that includes company paid counseling sessions and legal services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED