Spare Parts Director

Thermal Works

1d•Remote

About The Position

ThermalWorks LLC has an exciting opportunity for a Spare Parts Director to join our team, working directly with the COO of ThermalWorks and overseeing inventory management, customer parts recommendations, vendor relationships, and predictive analytics for parts planning. This role ensures that ThermalWorks' service department is fully supported during startup, commissioning, and warranty periods, while providing customers with expert guidance on maintaining their own on-site spare parts inventory after warranty expiration. The Spare Parts Director plays a critical role in keeping TW equipment running reliably for customers, minimizing downtime, and strengthening long-term customer relationships through proactive parts support. The Spare Parts Director needs to be agile, professional, trustworthy with confidential information and comfortable in a rapidly changing environment. The right person can work well both independently and with a team. ThermalWorks values efficiency and strives to maintain smooth operations. Our primary focus is on providing an integrated cooling system for data centers and commercial buildings that dramatically reduces the energy demand, water consumption and cost of cooling. It transforms the economics and eco-metrics of commercial cooling with zero water solutions that outperform air- and water-cooled systems in any climate. ThermalWorks solutions are sustainable and cutting-edge. For that reason, we are highly selective about the people we bring on board because our work depends on it. Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable and self-motivated. We seek ultra-creatives and superstar performers with a sense of humility and a hunger to make a positive impact in the world. We offer flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. ThermalWorks is one of several “inspired infrastructure” companies that work collaboratively under our parent company, Endeavour Energy, LLC. At the heart of this ecosystem is a diverse group of bright, passionate, dedicated people, working together to make a real difference for people and the planet. ThermalWorks is looking for someone to join our team to help us move the needle toward sustainable change. Are you ready to join the journey?

Requirements

Bachelor's degree in Supply Chain, Engineering, Business, or a related field (or equivalent industry experience).
Experience supporting startup and commissioning activities for HVAC or mechanical systems.
Experience developing predictive maintenance or criticality-based stocking programs.
Significant experience working with spare parts for HVAC systems, including mechanical, electrical, and controls components.
Proven background in inventory management and parts operations.
Demonstrated success building and managing vendor relationships.
Experience preparing customer quotes and recommendations.
Track record of leading or developing a parts or operations team.
Strong analytical skills with the ability to develop data-driven stocking and forecasting models.
Working knowledge of HVAC equipment and components, including how they fail and how they are serviced.
Familiarity with ERP, inventory management, and parts catalog systems.
Excellent vendor negotiation and relationship management skills.
Strong written and verbal communication skills for customer-facing interactions.
Ability to lead a department and collaborate across Operations, Service, and Engineering

Responsibilities

Manage TW's spare parts inventory used to support startup, commissioning, and warranty service work.
Maintain accurate inventory records, stocking levels, and reorder points.
Develop and oversee inventory control processes, cycle counts, and audits.
Ensure parts are properly stored, labeled, and accessible to the service team.
Develop methods and systems for predictive parts recommendations based on historical usage data, failure rates, and the criticality of parts at customer sites.
Analyze trends to determine which parts should be stocked internally vs. quoted on a case-by-case basis.
Continuously refine stocking strategies to balance availability with carrying costs.
Develop tailored spare parts recommendations for customers to maintain on site, particularly for equipment no longer under warranty.
Prepare and deliver spare parts quotes to customers.
Provide parts quotes for out-of-warranty service requests on a case-by-case basis (parts not held in TW inventory).
Educate customers on the value of maintaining critical spare parts on site.
Develop and maintain strong relationships with key parts vendors and suppliers.
Monitor lead times, pricing, and parts availability across the supply base.
Identify and qualify suitable replacement parts and alternate sources to reduce supply risk.
Expand the vendor network to support new equipment lines, obsolete parts, and competitive pricing.
Negotiate pricing, terms, and supply agreements with vendors.
Lead and develop the Spare Parts Department team.
Establish department goals, KPIs, and reporting that align with Operations objectives.
Collaborate cross-functionally with Service, Engineering, Sales, and Project Management teams.
Report regularly to the COO on department performance, risks, and opportunities.