Spare Parts Coordinator

Vanderlande•Marietta, GA

About The Position

The Spare Parts Coordinator is responsible for supporting Vanderlande customers throughout North America, Canada, and Mexico. You are the link between sales, the Vanderlande Logistics Center (VLC) and Veghel. Primary responsibility is making sure our customers can count on timely delivery of the spare parts they need. We focus on pricing, lead times and value-added service to be able to offer a full range of services. The goal of the department is the timely and cost-effective realization of the material availability of spare parts for all our customers. The department provides daily operational support to all Vanderlande Service Sites, Project Teams for Warehousing Solutions and Spare Parts own customer base. Since Spare Parts can involve working across silos and with many different cultures, soft skills like communication, effective presentation, and multicultural understanding are also important. The Spare Parts Coordinator should have global awareness, good business ethics and an understanding of legal contracts.

Requirements

3+ years of relevant work experience in international shipments, imports and exports.
2+ years in customer service roles
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
Experience with ERP systems (e.g., Maximo, COUPA) or similar service management tools.

Nice To Haves

Strong communication skills with the ability to effectively interact with clients, colleagues, and stakeholders.
Proven ability to manage and multitask across multiple customer accounts, ensuring timely delivery of services and maintaining high levels of client satisfaction.
Associates or Bachelor’s Degree in Supply Chain and/or Logistics
Knowledge of material handling parts
Knowledge of JD Edwards EnterpriseOne (JDE E1) or similar ERP system

Responsibilities

Provide customer with information, such as pricing, part availability, tracking information and/or general information about their orders.
Ability to work with multiple customers at one time while maintaining individual customer satisfaction.
Grow spare parts sales with existing assigned customer base.
Ensure timely close out of orders for monthly billing, including amending freight lines and receipts of purchase orders.
Process customer orders in JD Edwards EnterpriseOne (JDE E1) and issue purchase orders to suppliers and/or warehouse.
Manage logistics process from order to delivery.
Coordinate international shipments with corporate offices.
Creation and execution of recommended spares lists.
Control transportation costs on inbound and outbound orders.
Monitor current trends in supplier performance on cost and lead times.
Assist customers with identification of parts.
Provide warranty part support for projects and site-based service.