Spare Parts Specialist
About The Position
Contributes to managing inventory and ordering parts and works to meet customers’ needs. Has strong interpersonal skills, establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested. Must know which parts are in inventory, require reordering, or must be specially ordered. Assists the manager in resolving discrepancies between the computer inventory and the actual parts available in bins. Obtains the information needed to place special orders and ensures that the correct parts are sent. Must research the availability of certain parts, either within the retail facility or from other sources as necessary and must be able to search part numbers using the computer or standard catalogs. Is aware of seasonal requirements for parts that arise as a result of recalls or specials in the Service Department.
Requirements
- Must know which parts are in inventory, require reordering, or must be specially ordered.
- Must research the availability of certain parts, either within the retail facility or from other sources as necessary and must be able to search part numbers using the computer or standard catalogs.
- Mid to high level computer operation and troubleshooting skills
- Ability to self-start and work alone.
- Has the ability to use inventory information on a computer screen and can locate parts by checking parts numbers and locating them in the bins.
- Must communicate clearly in person and on the phone and must be willing to initiate calls to customers to give and receive information.
- Must be alert to sales opportunities by taking the time to ask customers questions and provide information about parts and services.
- Is able to effectively communicate with all other departments in the dealership.
- Is able to work independently, managing his or her time and workflow.
- Proficient in Excel.
Nice To Haves
- Previous service parts experience preferred.
Responsibilities
- Ability to receive customers, establish rapport, and determine and attend to customers’ needs
- Ability to match customers’ needs with appropriate parts or services.
- Knowledge of and ability to monitor inventory in order to determine which parts require special ordering.
- Knowledge of parts counter procedures, such as requiring prepayment for special orders, etc.
- Ability to search part numbers or to use the computer and standard catalogs.
- Ability to monitor bins and determine which parts need reordering
- Ability to accurately track parts.
- Ability to monitor lost sales for inventory control.
- Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand.
- Knowledge of procedures for ordering special parts or parts with no published part numbers.
- Ability to identify and acknowledge the receipt of warranty (used) parts
- Manufacture and assemble hydraulic hoses.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
