Spare Parts Sales Coordinator

Valmet•Charlotte, NC

1d•Hybrid

About The Position

The Valmet Spare Parts Coordinator will play a key role in managing customer orders from order entry to receipt of payment, ensuring smooth communication between internal departments and external customers. This position requires customer centricity, strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

Requirements

Associate's Degree from a two-year college or related field preferred.
1 to 3 years customer service experience; or equivalent combination of education and experience.

Responsibilities

Processes orders in Valmet’s business system for parts and consumables received via e-mail, telephone or other communication channels and provides order acknowledgments.
Identifies the requested items using Valmet’s documentation systems.
Seeks item cost and lead time using internal communication tools.
Sets the item sales price according to Valmet’s guidelines.
Acts as the primary contact for customers regarding order status and delivery schedules.
Follows up received orders and coordinates with supply chain and warehouse teams to ensure timely delivery of products.
Provides status and other related updates to customers in a timely manner.
Participates in the accounts receivable process.
Learn one of our product lines to provide support to one of our Product Manager and perform as a backup when the Product Manager is not available.
Sends customer satisfaction surveys to promote feedback.
Participates in periodic conference calls with Sales Managers to review status of customer orders.
Occasionally travels to customer and supplier sites to develop relationships.