PCM Coordinator - Spare Parts (Fort Lauderdale)

Wärtsilä•Fort Lauderdale, FL

3d•Hybrid

About The Position

The Business Unit Parts and Field Service is a global organization with harmonized ways of working and tools to deliver the best possible services for our customers. In our global team, we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them. We are now looking for a PCM Coordinator to join our team working for a better future within Wärtsilä Global Logistics Services. The position is permanent, and the preferred location is Fort Lauderdale (Hybrid – 2 days per week in the office). As a PCM Coordinator, you will manage spare parts requests end-to-end for internal and external customers, ensuring timely, accurate, and high-quality service aligned with customer expectations. You will act as the main point of contact for quotations, orders, deliveries, and issue resolution, working closely with Sales and internal stakeholders across the supply chain. This role requires strong ownership, organization, and communication skills, with a clear focus on customer satisfaction and operational excellence.

Requirements

Bachelor’s degree in Supply Chain Management, Business, Logistics, or a related field, or 2–3 years of relevant experience in supply chain or spare parts operations.
Experience in order management, customer service, logistics, or spare parts coordination.
Strong customer service and communication skills.
High level of autonomy and self-leadership.
Strong organizational and prioritization skills
Ability to manage end-to-end processes and multiple open tasks
Good understanding of supply chain and spare parts processes

Nice To Haves

Additional training or certification in supply chain, logistics, or operations.
Experience working in spare parts operations or customer-facing supply chain roles.
Experience with ERP systems and reporting tools (e.g., Power BI)
Knowledge of Incoterms and shipping processes
Experience managing order books and dashboards
Ability to learn quickly and adapt in a dynamic environment

Responsibilities

Manage spare parts requests from quotation to delivery, ensuring accurate and timely processing.
Act as the main point of contact for customers regarding quotations, orders, deliveries, and non-conformities.
Handle quotations, order processing, confirmations, and coordination of invoicing according to established processes.
Actively manage and follow up on the order book, ensuring customers are kept informed about delivery status.
Coordinate closely with Sales, Parts Supply, and other internal stakeholders to meet customer expectations.
Ensure high data accuracy across systems, dashboards, and reporting tools (e.g., order book, Power BI).
Prioritize incoming requests, manage multiple open tasks, and ensure consistent execution.
Support after-hours service when required.
Facilitate collaboration and alignment with Sales teams.
Share expertise and knowledge within the team when assigned.
Provide feedback to improve processes and ways of working based on customer insights.
Build and maintain strong, long-term customer relationships.

Benefits

Limited travel may be required.
Most work is office-based or hybrid.
Successful applicants must be authorized to work in USA without sponsorship.
Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
The starting salary for this position would be determined with consideration of the successful candidate’s relevant education, individual skill set, level of experience applicable to the role they are being offered and consideration of internal equity.
We are authentic, honest, and committed to an inclusive workplace where everyone can be their true selves.
We encourage open dialogue, continuous learning, and collaboration.
Mistakes help us grow, and every voice matters.
Join a team where you are empowered, supported, and valued.
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.