Spare Parts, Contract Administrator

Everllence•Houston, TX

11d

About The Position

This role is responsible for processing, coordinating, and supporting all aspects of sales tasks related to spare parts and components for regional customers and global business. The administrator will utilize ERP systems for procurement and inventory integration, apply engineering principles to tenders and quotes, and assist with customer contract formulation and compliance. The position involves managing the commercial aspects of spare part tenders, quotes, and orders, monitoring tender progress, and responding to sales requests. Key responsibilities include addressing customer queries, recommending products/services, assessing and mitigating delivery risks, calculating sales prices, maintaining customer data, and fostering customer relations. The role also requires providing support for technical inquiries, resolving customer claims, and liaising across departments for exceptional customer service.

Requirements

Bachelor’s degree in Engineering or related field (or foreign education equivalent).
Two years of experience in the job offered or in a Spare Parts, Contract Administrator-related occupation.
Experience utilizing ERP systems.
Experience with SAP software.
Knowledge of engineering principles.
Experience in preparing tenders, quotes, and orders.
Experience in customer contract formulation and compliance.
Experience managing commercial aspects of sales.
Experience assessing and mitigating delivery risks.
Experience calculating sales prices considering all costs.
Experience maintaining customer data and master lists.
Experience resolving customer claims.

Responsibilities

Process, coordinate, and support all aspects of sales tasks related to spare parts and components for regional customers and global business.
Utilize ERP systems to ensure efficient integration of procurement and inventory strands.
Apply engineering principles/knowledge in the preparation of tenders, quotes, and orders.
Assist with the formulation of customer contracts and ensure compliance with terms and conditions.
Manage commercial aspects of spare part tenders, quotes, and orders.
Monitor progress of tenders and update internal systems to record status.
Respond to incoming sales requests timely and in accordance with internal guidelines, prioritizing workflows.
Address customer queries and recommend products/services.
Assess potential risks associated with order delivery times and negotiate to improve delivery time with purchasing and supply chain departments.
Calculate sales price for parts and components, considering all related costs, including shipping.
Ensure customer/vessel Master Data is maintained and updated utilizing relevant software including MRP.
Maintain Master Customer List for the region, including potential customer opportunities.
Utilize SAP software to track, maintain, and share customer workflows and transactions.
Foster good customer relations.
Provide support with technical inquiries on spare parts, payment, and delivery schedules.
Investigate and resolve customer claims.
Liaise across departments to deliver streamlined and exceptional customer service throughout the sales process.