Spare Customer Service Sales Agent

Ontario Northland•Moosonee, ON

5d•CA$30 - CA$33•Onsite

About The Position

The Spare Customer Service Sales Agent (CSSA) is responsible for delivering exceptional customer service in person and over the phone, providing accurate and timely information regarding Ontario Northland’s bus and train services. This role functions on a flexible, as-needed basis, covering scheduled shifts during vacations, sick leave, and peak periods. Hours are variable and not guaranteed, requiring adaptability and readiness to support operational needs. The role will be required to fill vacancies at Moosonee Station only.

Requirements

Secondary School Diploma or General Educational Development (GED)
Excellent customer service skills and have experience in providing customer service in a fast-paced environment
Strong computer skills and experience using Windows based applications
Excellent oral and written communication skills
Project a positive and helpful image at all times
Previous experience dealing with cash and reconciliation for multiple transactions
Must have the flexibility necessary to adapt to changing schedules
Committed to Company Health and Safety
Pass a criminal record check, employment references and education verification.

Nice To Haves

Preference will be given to qualified applicants who are fluent in both official languages (English and French)

Responsibilities

Sells ONTC bus/train and interline tickets
Provides fare and schedule information for all services to the general public
Processes and handles incoming and outgoing Bus Parcel Express and baggage (weighing up to 75 pounds)
Performs daily audit functions in order to reconcile paperwork and daily sales
Responds to incoming customer enquiries via email, phone or other correspondence
Responds to customer concerns and complaints
8-hour shifts with the availability to work within a 24 hour/7-day operation