Spare Customer Service Sales Agent
About The Position
The Spare Customer Service Sales Agent (CSSA) is responsible for delivering exceptional customer service in person and over the phone, providing accurate and timely information regarding Ontario Northland’s bus and train services. This role functions on a flexible, as-needed basis, covering scheduled shifts during vacations, sick leave, and peak periods. Hours are variable and not guaranteed, requiring adaptability and readiness to support operational needs. Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1200 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services. Ontario Northland takes pride in leading the reinstatement of passenger rail services in Northeastern Ontario, a crucial initiative aimed at enhancing regional connectivity. As we progress on this important undertaking, we are actively seeking dedicated and skilled individuals to join our esteemed Northlander team. As a valued member of the Northlander team, you’ll have the opportunity to collaborate across various disciplines, contributing your expertise to shape the future of transportation in Ontario and foster vital connections within communities. Don’t miss an opportunity to contribute to the new era of the Northlander– apply now and embark on a rewarding career with Ontario Northland!
Requirements
- Secondary School Diploma or General Educational Development (GED)
- Valid driver's license and have access to a reliable vehicle
- Excellent customer service skills and have experience in providing customer service in a fast-paced environment
- Strong computer skills and experience using Windows based applications
- Excellent oral and written communication skills
- Project a positive and helpful image at all times
- Previous experience dealing with cash and reconciliation for multiple transactions
- Must have the flexibility necessary to adapt to changing schedules and locations (position requires frequent overnight travel)
- Committed to Company Health and Safety
Nice To Haves
- Preference will be given to qualified applicants who are fluent in both official languages (English and French)
Responsibilities
- Sells ONTC bus/train and interline tickets
- Relieves Customer Service Agents over seven ONTC stations between North Bay and Moosonee (This position will primarily service Englehart & Kirkland Lake terminals)
- Provides fare and schedule information for all services to the general public
- Processes and handles incoming and outgoing Bus Parcel Express and baggage (weighing up to 75 pounds)
- Performs daily audit functions in order to reconcile paperwork and daily sales
- Responds to incoming customer enquiries via email, phone or other correspondence
- Responds to customer concerns and complaints
- Employees will be provided with on-the-road compensation in accordance with the collective agreement
- 8-hour shifts with the availability to work within a 24 hour/7-day operation
Benefits
- competitive salary
- excellent benefit package
- defined benefit pension plan
- paid vacation
- paid personal leave days
- discounted transportation on our bus and passenger rail services
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
