Spanish Speaking Settlement Worker Fixed Term until March 31, 2027

MOSAIC•Burnaby, BC

1d•CA$29 - CA$31•Hybrid

About The Position

MOSAIC is one of Canada’s largest settlement non-profit organizations dedicated to changing the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. The organization is committed to fostering a diverse and inclusive workplace where employees' skills and contributions are valued. MOSAIC engages and serves over 26,000 clients annually across 47 locations, offering a wide range of settlement and integration programs. As a certified living wage employer and a CARF-accredited organization, MOSAIC has a strong reputation, a solid financial position, and a compelling mission.

Requirements

Working knowledge of Program/project development; community development; refugee sponsorship and settlement services; case management; life skills facilitation; trauma-informed services; documentation processes; confidentiality; and standard office equipment and software applications: MS Office suite, and databases.
Bachelor’s Degree and/or Certificate or Diploma in Social Services, Counselling, or related field, and/or suitable combination of professional experience in humanities, social sciences, social services, settlement, or sponsorship.
Ability to speak and write in Spanish due to demographics of clients served.
Advocacy skills.
Ability to maintain professional boundaries while being supportive.
Conflict resolution and mediation skills.
Crisis awareness and de-escalation skills.
Ability to respond to high-stress situations.
Organized and able to set priorities and meet deadlines.
Able to work independently and with a team.
Attention to detail.
Tactful, discrete, diplomatic, patient, flexible.
Digital literacy (email, databases, online applications, virtual service tools).
Problem-solving and analytical skills.
Cultural awareness.
Ability to support clients with complex barriers.
Facilitation and presentation skills.
English verbal/written communication skills (technology assisted okay).
Ability to work effectively with individuals experiencing stress, trauma, or crisis.
Customer service skills.
Experience or intimate understanding of living as a person with disabilities.
Ability to manage a high workload and multiple priorities while maintaining accuracy and quality of service.
At least 1-2 years of experience in community development, sponsorship, settlement, case management, working with immigrants, refugees, or people from diverse cultural backgrounds; cross-cultural service delivery, and or experience related to Private Sponsorship programs.
Current, satisfactory Criminal Record Check required by policy, law and/or employment contract.
Legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, ensure that it allows you to work for the duration of this position.

Nice To Haves

Knowledge of OCMS is an asset.

Responsibilities

Conduct comprehensive one-on-one needs assessments to identify client needs and develop guided support pathways and individualized settlement plans.
Assist newcomers in navigating and accessing resources and information in areas such as housing, employment, workers’ rights, healthcare, mental health, finances, digital literacy, education, immigration, and community services.
Organize, facilitate, and lead life skills information sessions, workshops, and social activities that promote integration, skill development, and self-sufficiency.
Develop individual work plans outlining clear action steps and timelines to support clients in achieving their goals.
Provide one-on-one basic employment-related information, support, and referrals, including information about the labor market, job search tools, and referrals to available programs.
Assist clients in credential accreditation.
Stay informed of current resources, emerging trends, service gaps, and evolving needs within the broader community, with a focus on refugee claimants, asylum seekers, international students, naturalized citizens, and other immigration status groups, in addition to programs and services at MOSAIC.
Accurately enter client information and services/activity information into OCMS in a timely manner.
Meet a minimum number of unique clients per week and program-specific clients per month as assigned by the manager.
Publicize MOSAIC programs/services to ethno-cultural minority communities and service providers.
Support the development of program materials and resources, including flyers, posters, and PowerPoint presentations.
Participate in departmental and organizational meetings, training, events, and partnership activities.
Assist the Manager in the development of Settlement Services and partnerships with service providers.
Mobilize community resources and support client engagement in accessing services.
Develop an outreach plan/strategy to proactively deliver services to newcomers, and represent MOSAIC in the community to advocate for newcomers’ needs.
As requested by the manager, represent MOSAIC or the interests of the ethno-cultural minority community on community forums and consultation and round tables.
Maintain accurate OCMS records, case notes, and reporting documentation.
Meet caseload, output, and outcome targets as per contractual agreements.
Track and report newcomer integration outcomes and sponsorship milestones.
Assist in the preparation of reports as needed for the organization and funder of all program activities and services.