Spanish Sales CSR

Asiacruit BPO, Inc.

10d

About The Position

We are seeking a motivated and experienced Spanish Sales Customer Service Representative (CSR) with strong English skills for a mid to senior level role. The ideal candidate will manage Spanish-speaking customer accounts, drive sales through consultative conversations, and deliver exceptional service across phone, chat, and email channels. This role requires a results-oriented communicator who can balance revenue generation with high-quality customer experience in a fast-paced environment.

Requirements

Minimum 3–5 years of customer service or sales experience supporting Spanish-speaking customers; experience in a mid to senior level sales CSR role preferred.
Fluent in Spanish (native or near-native) and proficient in English (spoken and written) to handle internal communication and complex escalations.
Proven track record of achieving sales targets and KPIs in a contact center, inside sales, or telesales environment.
Experience using CRM and ticketing systems (e.g., Salesforce, Zendesk) and comfort with data entry and reporting.
Strong consultative selling, negotiation, and objection-handling skills with a customer-first mindset.
Excellent verbal and written communication skills in Spanish and English, including clear documentation and follow-up practices.
Ability to work in a fast-paced, target-driven environment while maintaining attention to detail and quality.
Comfortable with multiple channels (phone, email, chat, SMS, in-app messaging) and flexible to support varied schedules if required.
Bachelor’s degree preferred but not required; relevant certifications or proven experience will be considered.

Nice To Haves

Experience supporting fintech, e-commerce, travel, or telecom accounts servicing Spanish-speaking markets.
Familiarity with sales enablement tools, call recording quality monitoring, and basic analytics to drive performance improvements.
Local candidates or individuals with legal work status in the country preferred.

Responsibilities

Handle inbound and outbound sales and service interactions in Spanish, with the ability to confidently communicate in English as needed for escalation or internal coordination.
Convert inbound inquiries and follow up on leads to meet or exceed individual sales targets and KPIs.
Use consultative selling techniques to identify customer needs, recommend appropriate products or services, and close sales while maintaining compliance with company policies.
Maintain accurate customer records in CRM systems, including notes on interactions, follow-up tasks, and sales outcomes.
Participate in campaign briefings, coaching sessions, and team huddles to align on targets, scripts, and objection-handling strategies.
Collaborate with cross-functional teams (operations, billing, product, and quality) to resolve complex customer issues and ensure a smooth post-sale experience.
Meet quality standards for call handling, documentation, and customer satisfaction; contribute to continuous improvement initiatives to boost conversion and retention.
Support upsell and retention activities such as renewals, add-on offers, and customer loyalty programs.