CSR / Sales Support

Visual Sound • Broomall, PA

22h • Onsite

About The Position

The Customer Service / Sales Support Representative is responsible for providing exceptional customer service and support to our clients while promoting Visual Sound's products and services. The ideal candidate should have prior experience in inside sales, customer support, conflict resolution, purchasing, data entry, and AV technology. Strong communication and interpersonal skills are essential. The ability to learn quickly, think on your feet, interact professionally with customers, and multitask in a fast-paced environment is required for this role. Please note, this position is fully onsite.

Requirements

• Prior experience in inside sales, customer support, conflict resolution, purchasing, data entry, and AV technology.
• Strong communication and interpersonal skills.
• Ability to learn quickly.
• Ability to think on your feet.
• Ability to interact professionally with customers.
• Ability to multitask in a fast-paced environment.
• Ability to respond to over 100 emails daily.
• Willingness to be on the computer for the vast majority of the workday.
• Ability to handle multiple sales orders at once.
• Excellent attention-to-detail.
• Strong data entry skills.
• Proficient with MS Office.
• Ability to balance multiple tasks with changing priorities.
• Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion.
• Clear and professional communication skills (written and oral) both internally and externally.
• Effective communication and interaction with employees, clients, and colleagues.
• Ability to work effectively with all levels of the organization.
• Demonstrated customer service focus and client communication skills.
• Minimum of a High school Diploma or equivalent.

Responsibilities

• Sales Support: Set up new customers, sites, and contacts. Quote entry & pricing check on all items within a quote for best pricing. Registration of products & processing credit card orders. Answer customer calls when the Sales Team is out of the office. Send quotes to customers as needed. Monitor box sales backlog & keep customers updated. Box sales as projects-- monitor and close out when complete. Process demo order requests & check quotes prior to sending to accounting for credit approval. Process change orders for box sales & update of tax-exempt forms. Report credit card orders to accounting at the end of the week.
• Purchasing: Set up inventory masters. Set up and update new vendors and vendor contacts. Follow-up on PO status/delivery date and update information. Assist with keeping vendor pricing sheets/notes current.
• Other: Process internal orders: Rental and Staging, University of Penn., Remote offices. Process orders for Innovation Center, Showrooms, & Conference Rooms. Assist all departments with obtaining RMAs & process RUSH orders & conduct follow-up. Assist with damaged shipments and replacements.
• Facility Event Support: Set up and clean up for luncheons, order food as requested. Ensure areas are clean and ready for customers. Work with new Visual Sound employees on processes and procedures. Assist with annual inventory.
• Switchboard/Front Desk Coverage (1 hour/wk): Handle incoming calls, sort mail, greet visitors, forward faxes, manage customer equipment repair requests.
• Warehouse: Assist with product deliveries, processing paperwork, managing shipments, pulling orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED