Sales Associate/CSR

Foster Fuels•Lovingston, VA

15h•Onsite

About The Position

The position supports a broad range of disciplines including selling Foster Fuels propane products and services and assisting customers with their product needs. The Sales Associate provides exemplary customer service by asking the customer questions to determine their needs and engaging them with their product knowledge and suggestive selling items for the customer's immediate needs and recommending additional items and services that will satisfy the customers' future needs. The successful candidate will be able to elevate company standards, achieve sales goals, and meet customer expectations.

Requirements

Demonstrated phone etiquette while answering and returning calls in a timely manner.
Ability to multitask in a fast-paced environment.
Excellent team relationship skills
Basic understanding of sales principles and customer services practices
Strong customer service focus
High School degree or GED
Minimum 2 years of proven work experience as in a Sales or Customer Service role.
Proficient with Microsoft office suite (Outlook, Excel, Word, etc.)
Knowledge of CRM or industry management systems

Responsibilities

Work at the direction of the Branch Manager either independently or together as a team.
Process customer requests and questions such as: Send and process new customer applications and other required paperwork. Answer customer questions relating to these documents. Process credit checks, explain credit limits. Take payments. Order appliance
Fill propane tanks at the filling station for walk-in customers and in preparation for needed order.
Engage customers, either on the phone or in-person, providing assistance product knowledge including their features, values and benefits of each product. Maintain knowledge and suggest additional items and alternatives.
Ensure the store is neat, clean, and organized throughout each business day. Rearrange store when appropriate.
Be aware of current promotional items and their correct pricing and knows where products are in the store.
Actively participate in all programs and procedures that drive sales.
Greet customers when entering the showroom and ensure that all customers receive excellent service through direct salesmanship and prompt and courteous service.
Resolves product or services issues by clarifying customer complaints and determining and implementing the best solution.
Must be available for overtime hours during our busy season, Saturdays, or in emergency situations.

Benefits

Foster Fuels offers a very competitive Medical Benefits package.
We offer Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital Indemnity.
The medical plan consists of 3 plan options with 2 of them free to the employee.
All plans cover preventative care and Rx at 100%.
In addition, dependent coverage is 100% paid by employee.
Medical Flexible Spending Account (FSA) and Dependent Care FSA
$10,000 Employer Paid Life Insurance
Employee Assistance Program (EAP)
401K match through ADP with Foster Fuels matching half of the employee contribution up to 6%.
Paid Time Off
7 Paid Holidays, Floating Holiday, and Volunteer Time Off Day
Annual Discretionary Market-Based and Performance Raises
Annual Discretionary Bonuses
Paid Parental Leave
Annual Credit to company swag store depending on position
Educational Assistance Program
Employee and Dependent Scholarship Opportunities
Employee Pricing on Appliances, Service, Propane, and Heating Oil
Foster Gives Program
Referral Bonuses
Driver Benefits – Including emergency pay, pump-load pay, annual safety bonus, and home daily
CDL Sign-On Bonus
Gym/ Fitness Reimbursement – up to $100 annually