Inside sales/ CSR

Ace Handyman Services Jackson North•Ridgeland, MS

4d•Hybrid

About The Position

Ace Handyman Services is seeking a highly organized and motivated individual for a key customer-facing role within their growing Madison Flowood office. This position offers a great opportunity for someone with critical thinking skills, a love for structure and accuracy, and a passion for meaningful customer interaction. The role involves working closely with the general manager and leadership team in a supportive, collaborative environment where individual contributions are valued and impactful. While prior construction or trades experience is helpful, the company will provide training on their systems and processes.

Requirements

High school diploma or GED
2+ years of experience in inside sales, customer service, scheduling, or a related role
Comfort speaking with customers on the phone and guiding conversations professionally
Strong organizational skills with close attention to detail
Ability to manage multiple tasks while maintaining accuracy
A positive, solution-focused approach to customer interactions
Willingness to learn new systems and adapt to technology
Strong written and verbal communication skills
Ability to work collaboratively as part of a small, close-knit team

Nice To Haves

Prior construction or trades experience
Experience with CRM or field service management software (ServiceTitan preferred)
Inside sales or call-based sales experience, Pipedrive, SalesForce, Hubspot, CRM experience
Prior experience in home services, trades, or a service-based business
QuickBooks or administrative accounting exposure

Responsibilities

Answering phones, booking jobs, reviewing inbound emails, text messages, responding to customer calls, and following up on online leads in a timely and professional manner
Educating customers on our services, capabilities, pricing structure, and availability
Building estimates and guiding customers through service decisions primarily by phone, text, and email
Scheduling and coordinating jobs using our dispatching and scheduling software
Maintaining accurate customer records, job notes, and sales activities within our CRM system
Monitoring job progress and assisting technicians in real time in the field, communicating with clients, and ensuring jobs are running as expected
Auditing job actions and information to ensure accuracy and completeness before being closed out
Communicating schedule updates and changes clearly with customers and field technicians
Working closely with the GM and leadership team to support smooth daily operations
Completing daily administrative and operational tasks using a structured checklist