Spanish Language Liaison (Greenville)
About The Position
Under the direct supervision of the Site Manager or Practice Manager, the Spanish Language Liaison is responsible for assisting Spanish speaking patients with appointments, non-clinical customer service interactions with the lab and pharmacy, and general assistance to the Practice Manager or Site Manager. The Spanish Language Liaison is not a medical interpreter, and this employee is not qualified for nor should they be asked to assist anyone with medical interpretation. The Spanish Language Liaison interacts with patients/visitors in a courteous, appropriate, respectful manner at all times. This position performs the following duties in accordance with the established policy and procedures of New Horizon Family Health Services to assist Spanish-speaking patients.
Requirements
- A minimum of high school diploma or GED equivalent
- Proficiency in oral and written Spanish and English language skills
- Must have a working knowledge of computer programs and professional construction of sentences in Spanish and English
- Has ability to speak and communicate effectively with co-workers, patients and the public.
- Must have the physical capacity to perform required tasks.
- Has pleasant personality, pleasing, professional appearance and disposition.
Nice To Haves
- two (2) years of experience in a medical office
- working knowledge of Electronic Health Records (EHR)
Responsibilities
- Offers general assistance to employees and patients through facilitating communication in Spanish
- Refers employees or patients to a medical interpreter to assist with any medical interpretation
- Screens voicemails or incoming telephone calls, takes messages, transfers calls, or records received information accurately and distributes messages to the appropriate person in a timely manner.
- Assists with efficient patient flow by navigating patients to the appropriate location.
- Assists PSRs during the check-in process for Spanish speaking patients
- Schedules appointments, makes patient appointment reminder calls, and retrieves medical records, as needed.
- Assists with non-clinical customer service interactions with the lab and pharmacy
- Notifies members of management of suspicious activity observed in or around Center property.
- Maintains a neat/well-organized work area.
- Performs any other duties as assigned by the Site Manager / Practice Manager, NCSSD, CMO, CEO or designee in their absence.
Benefits
- Annual Leave
- Sick leave
- Up to 12 Paid Holidays plus your birthday
- Eligibility for 2 annual bonuses after 1 year of employment when defined eligibility criteria are met
- Continuing education courses through SC AHEC
- Various employee discounts. I.e., Verizon, AT&T, YMCA, etc.
- Eligibility for the Public Service Loan Forgiveness (PSLF) Program
- Medical (PEBA State Health Plan), Dental and Vision benefits
- Flexible Spending and Health Savings Accounts
- Voluntary Life Insurance
- Short Term Disability and Long Term Disability
- Accident and Critical Illness Coverage
- 403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
