Spanish Interpreter, Part-Time, Days (Tuesday-Thursday)

Northwestern Memorial Healthcare•Chicago, IL

6d•$24 - $36

About The Position

The Spanish Interpreter reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies and regulatory and accreditation standards. The role provides medical and general interpretation for patients and their families, physicians, healthcare providers, and staff in accordance with the National Standards of Practice of NCIHC. The interpreter helps facilitate language access, monitors patients’ understanding, serves as a cultural mediator when appropriate, documents interpretation activity, and prioritizes competing requests. This is a part-time, daytime position working Tuesday through Thursday, for 29 hours per week (0.725 FTE). The stated hourly compensation range is $24.27 to $36.41.

Requirements

Completion of high school education or equivalent.
Certificate of completion substantiating formal training and qualifications for medical interpreting in accordance with NCIHC standards.
At least three years of experience providing medical interpretation in an acute care setting.
High fluency in English and another language, both orally and in writing.
Ability to interpret effectively, accurately, and impartially in both receptive and expressive modes, using medical terminology as appropriate.
Ability to maintain a professional demeanor in all situations.
Knowledge of cultural competency and healthcare disparities, with adaptability and sensitivity in cross-cultural situations.
Excellent communication, organizational, and customer service skills.
Software competency with Excel and Word, and adaptability to relevant software used for data tracking and trending.

Nice To Haves

Bachelor’s degree.

Responsibilities

Provide medical and general interpretation for patients, family members, support persons, healthcare providers, and staff in accordance with NCIHC standards.
Interpret during consultations, diagnostic testing, medical procedures and operations, consent processes, and educational forums.
Ensure patients’ and families’ needs are communicated to healthcare providers and staff.
Screen and prioritize multiple interpreter requests according to urgency.
Assist the healthcare team with problem solving and complaint resolution related to limited-English-proficient populations.
Participate in ongoing professional development to maintain practice in accordance with medical interpreting standards.
Build positive relationships with patients, visitors, healthcare providers, fellow interpreters, and staff, demonstrating respect, flexibility, and cooperation.
Serve as a cultural mediator when appropriate to enhance communication between staff and patients or families from different cultural backgrounds.
Support and participate in the continuous assessment and improvement of the interpretation services program.
Assist with other departmental functions as assigned and participate in staff meetings and mandatory in-services.
Document interpretation encounters accurately and completely, including location, duration, purpose, and patient refusals of interpretation services.
Maintain accurate records of productivity, work volumes, and interpreting requests.