Spa Supervisor

Pier Sixty Six • Fort Lauderdale, FL

1d • Onsite

About The Position

Pier Sixty-Six Resort, a luxury resort in Fort Lauderdale, is seeking a seasoned Spa Supervisor to join their team. This role involves managing and providing leadership for the spa's day-to-day operations, ensuring exceptional guest experiences and adherence to administrative procedures. The Spa Supervisor acts as an ambassador for the spa, representing its services and products to guests and residents, and works closely with the Spa Manager to maintain smooth operations and high standards.

Requirements

• Must have enthusiasm and possess excellent customer service skills
• Must be detail-oriented and have ability to multi-task
• Ability to be efficient and productive in a fast-paced environment
• Compute accurate mathematical calculations
• Excellent communication, listening and computer skills
• Must possess excellent communication, organizational, and business skills
• Must demonstrate a professional, effective demeanor and maintain standards of excellence in guest service
• Must display the ability to work with a variety of people, remain calm and professional during stressful situations, must be able to analyze and resolve guest and/or team-related problems
• Maintain confidentiality of guest information and pertinent resort data
• High School Diploma is required
• Minimum of 2 years' experience in spa or guest service

Nice To Haves

• Flexibility to work evenings, weekends and holidays as needed

Responsibilities

• Overseeing the Spa Supervisor and Front Desk Operations
• Keeping desk organized and functional
• Ordering all retail supplies, office supplies, gift cards, operating supplies, housekeeping supplies etc.
• Full understanding of the spa POS system including maximizing features and troubleshooting issues
• Attending webinars of new features and enhancement recommendations for the POS system
• Software and credit card terminal troubleshooting and updates
• Rectifying credit card disputes
• Responsible for all front desk operational systems to ensure optimal customer experiences and Steps of Service
• Assist with entering new products, purchase orders and receivables into software system
• Assist with unpacking and distributing retail and operating supplies
• Properly open and close spa each day according to Standard Operating Procedures
• Accurately book, change and cancel spa appointments
• Acknowledge and greet everyone who enters and leaves spa facilities
• Provide detailed descriptions of spa treatments, packages, services, facility features, cancellation policy and hours of operation
• Utilize spa computers with skill and proficiency
• Answer the phone promptly and use the guest’s name throughout the phone conversation
• Actively promote the spa treatments, services, sessions and retail, as well as programs, promotions and discounts available
• Maintain eye contact when addressing external and internal guests
• Handle guests’ questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Maintain a clean, safe, fully stocked, and well-organized work area
• Develop the ability to work without constant direct supervision and stay at assigned area for long periods
• Maintain a positive attitude and contribute toward a quality work environment
• Regularly attend, participate in and support training and staff meetings for the spa
• Assist in all areas of spa operation as requested by management
• Communicate to management all occurrences involving team members or guests in the spa that require attention

Benefits

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Managed Properties

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED