Spa Supervisor

Omni Hotels & Resorts•Bedford, PA

5d•Onsite

About The Position

Join a team where hospitality isn’t just what we do; it’s who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you’ll find more than just a job. You’ll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort. Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're empowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.

Requirements

At least 1 Year of experience as a Spa Supervisor
Flexibility with schedule with weekend and day/evening shift work required
Excellent organizational skills
A keen eye for detail and on-going process improvement
Self-Motivated quick learner
Strong Communicator who is positive and enjoys contributing

Responsibilities

General knowledge and experience leading all facets of Spa operations while working effectively with other departments within the resort as a team player.
Superb hospitality skills with a kind/outgoing approach with the ability to mentor and train others.
Lead by example, providing the Spa and Salon team with positive daily support in coordination with the Manager and Director of Spa.
In-depth knowledge of all spa offerings: services, product knowledge, packages, and programs. With the ability to encourage and excite the team toward increased retail sales.
Continuous awareness of daily operations for team, guest, and facility, following through to address concerns immediately through empowerment and communicating to the appropriate persons for assistance.
A mind for process improvement and organizational management.
Perform and guide Spa Front Desk and Locker Room teams through daily spa and salon tasks, which may include a daily morning huddle, balancing the schedule, financial transactions, shift opening and closing procedures, and maintaining and communicating with the larger Spa team, always meeting Omni PGA Mokara Spa audit standards.
Proactively communicating with leadership, innovative ideas and any areas that may require restructuring or change for improvement with a positive and helpful approach.
Provide on-going training to increase staff knowledge and guest interaction standards and monthly team audits, in coordination with the Manager and Director of Spa.
Assist with the planning of monthly spa team meetings.
Oversee and contribute to spa communications regarding spa and hotel interdepartmental information by maintaining breakroom communication board, posting provider schedules, managing praise and on-going communication, new procedures, and updates. You will also need to be comfortable communicating and presenting in front of the entire spa team.
You will be the main point of communication between vendors and the purchasing department regarding missing or late shipments and reporting shipments received.