Spa Supervisor

Midtown Athletic Clubs•Chicago, IL

1d•Onsite

About The Position

The Spa at Midtown Chicago is looking to add a Spa Supervisor to support our world-class spa team. Our Spa Supervisors are professionals dedicated to creating a sense of well-being and an exceptional social experience for our members and guests. This role is ideal for someone who believes luxury is personal, intuitive, and rooted in meaningful relationships, enjoys creating memorable moments that make members feel known, valued, and eager to return, takes pride in elevating service standards and contributing to long-term member loyalty, thrives in a refined, hospitality-driven environment where details matter, and is energized by being present on the floor, engaging with members, and supporting a high-performing team.

Requirements

Experience in a luxury spa, wellness, hospitality, or member-focused environment
Prior supervisory or team-lead experience preferred
Strong understanding of spa services, treatments, and retail products
Polished, professional presence with exceptional interpersonal skills
Ability to work a flexible schedule, including evenings, weekends, and holidays

Nice To Haves

Spa or wellness licensure (massage therapy, cosmetology, esthetics, or nail technology) is a plus

Responsibilities

Act as a trusted, visible presence in the spa, enhancing the overall member experience
Uphold the Midtown brand by delivering gracious, anticipatory service at every touchpoint
Build authentic relationships that strengthen member's connections to the Spa and the Club
Support initiatives that drive member engagement, acquisition, and long-term retention
Collaborate with leadership to ensure daily operations reflect luxury, consistency, and care
Provide hands-on leadership while supporting daily spa operations and service delivery
Create a welcoming, refined environment that encourages members to linger, relax, and return
Build and maintain strong relationships with members, guests, and associates to foster loyalty
Maintain visibility and accessibility to guests, staff, and vendors while fostering open communication across the spa team
Lead by example, modeling luxury service standards, professionalism, and warmth
Support onboarding, training reinforcement, and coaching of spa associates
Assist with creating thoughtful schedules that support service excellence and associate engagement
Promote spa services, programs, and events to increase member participation and retention
Ensure consistent compliance with sanitation, health, and state licensing standards
Monitor cleanliness, readiness, and presentation of all spa spaces
Coordinating and/or providing education for provider teams
Support retail and operational inventory levels, organization, product awareness, and perform monthly inventory counts
Stay current on spa and wellness trends to enhance the member experience and service offerings
Participation in club-wide events and activities and host monthly spa events and activations