Spa Supervisor

Ojo Spa Resorts • Ojo Caliente, NM

4d • Onsite

About The Position

Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you to contribute to our commitment to exceptional guest experiences. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway. What sets us apart? It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment. Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs.

Requirements

• Minimum two (2) years of spa experience with supervisory duties preferred.
• CPR certification preferred.
• High school diploma (or equivalent.)
• Reliability and punctuality are critical. Attendance and timeliness are critical.
• Desire to ensure the best possible guest experience.
• Ability to work in a quiet environment to respect Ojo’s whisper policy.
• Ability to handle exposure to heat and steam from the sauna and steam rooms.
• Must be able to work outdoors in all types of weather including heat and cold.
• Ability to stand and move for eight hours or more per day, both indoors and outdoors, sit, reach, lift, bend, kneel, stoop, climb, and push/pull items and laundry bins weighing 40 lbs or more.
• A positive, friendly attitude with guests is essential.
• The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Responsibilities

• Assist Spa Management with spa activities, special projects, and other spa responsibilities as needed.
• Have a comprehensive knowledge of all spa services.
• Tour guests through the spa facilities, expertly escort guests to their lockers and/or private pools in an unhurried, relaxed, and thorough manner.
• Attendant will report immediately to Spa Manager any maintenance issues, guest issues, first aid needs of guests, or other situations they feel they cannot handle.
• Handle daily paperwork as directed.
• Open and close the spa using provided checklists.
• Ensure all areas of Springs and Spa are immaculate.
• Supervisor will use their time productively and effectively by utilizing department checklists and training manuals or by seeking direction from Spa Management.
• Supervisor will use their time to grow in their knowledge and skillset of their position.
• Perform Spa Attendant duties as needed.
• Understand first aid/emergency procedures and be able to direct guests accordingly.
• Provides oversight of team members, with regard to Quality Control.
• Supervise spa team members, under the direction, and in the absence of Spa Management.
• Dedicating a considerable amount of time to overseeing the activities of all shift team members. This involved evaluating individual performance and providing coaching opportunities for improvement. Encourage overall group cooperation.
• Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback that strives for the attainment of excellence and improves overall performance.
• Provides Manager with reports on accomplishments and matters of concern about staff. Assists in evaluating staff performance issues and taking disciplinary action when approved by Management.
• Supports staff by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Assist in training new workers by utilizing provided training manuals and checklists to ensure they understand the correct way of completing tasks.
• Maintains a calm demeanor when confronted with difficult situations to set a positive example for team members.
• Develop positive relationships with staff by understanding and addressing individual motivation, needs, and concerns.
• Support and deliver consistent messaging and expectations to all staff based upon department, upper management, and resort decisions and policies.

Benefits

• Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
• Employee Assistance Program (EAP)
• Paid Sick Time
• Paid Time Off
• Ongoing training to build critical skills for current and future roles
• Numerous Growth & Developmental Opportunities
• Competitive Compensation
• Discounted Employee Lunch
• Free Lunch/Dinner on Thanksgiving & Christmas
• Employee Appreciation Lunches
• Above and Beyond Awards - Ojo Bucks
• Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
• 40% off Spa Treatments (includes private pools and private Ojitos)
• 40% off at the Restaurants
• 20% off at the Gift Shops
• Discounted Lodging Rate
• Hiking Trails
• Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers (Ojo Santa Fe)
• Yoga Workshops (if space available) & Monthly Birthday Treats (Ojo Caliente)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED