Spa Supervisor

Four Seasons Hotels and Resorts • New Orleans, LA

1d • Onsite

About The Position

The Spa Supervisor ensures the smooth and efficient operation of the spa’s front desk and group reservations, providing a warm and welcoming experience for all guests. This role is responsible for handling group bookings, managing retail inventory, and supporting the Spa Coordinator/Reception team. The position also plays a vital role in promoting spa services, maintaining service excellence, and proactively seeking opportunities to maximize revenue. The ideal candidate demonstrates exceptional organizational, communication, and customer service skills in a luxury spa environment.

Requirements

• Self-driven, motivated, and detail-oriented, with strong organizational skills.
• A minimum of 1-2 years of customer service experience in a luxury hospitality or comparable setting; sales experience preferred.
• Proficiency in spa booking systems (e.g., Book4Time) and basic computer skills for data entry, reporting, and communication.
• Excellent verbal and written communication skills in English; additional languages are an asset.
• Strong interpersonal skills with the ability to resolve guest concerns and provide exceptional service.
• Ability to work a flexible schedule, including weekends, holidays, and alternate shifts.
• Completion of all required training as scheduled.

Nice To Haves

• Knowledge of the luxury hospitality industry and spa operations.
• Proven supervisory or management experience in a spa or wellness setting.
• Completion of post-secondary education in hospitality, business, or a related field.
• Familiarity with luxury customer expectations and ability to exceed them.

Responsibilities

• Act as the primary contact for group reservations, ensuring a positive and tailored experience.
• Resolve guest concerns professionally and promptly, ensuring high satisfaction and confidence in the spa experience.
• Manage all aspects of group reservations, including entering bookings into Book4Time with precision and running reports as needed.
• Collaborate with the sales and spa teams to ensure group itineraries, blocks, and billing details are accurate and up-to-date.
• Oversee retail inventory, including ordering, receiving, and conducting monthly counts.
• Support the Spa Coordinator/Reception team by providing guidance and assistance in the absence of a manager.
• Generate daily and group-related reports for management and billing purposes.
• Conduct training sessions to maintain high service standards and team performance.
• Lead daily briefings to communicate updates, goals, and group details to the team.

Benefits

• Competitive compensation and benefits package.
• Opportunities for professional growth within a globally recognized luxury brand.
• Access to world-class training and development programs.
• A collaborative and supportive work environment that values innovation and excellence.
• Exclusive complimentary and discounted hotel stays across Four Seasons properties worldwide.
• The chance to work in a diverse and inclusive culture, contributing to creating memorable guest experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree