Spa Supervisor

Arch Amenities Group•Miami, FL

22h

About The Position

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Spa Service Supervisor. The Spa Service Supervisor assists the Spa Director by overseeing and supervising daily operations, service providers, and all service-related areas within the spa and fitness facility. This role ensures operational excellence, service quality, and team accountability while supporting revenue growth and guest experience initiatives. This is a hands-on leadership position that requires active engagement in operations, team performance, and service delivery.

Requirements

Must be a licensed service provider with strong hands-on experience
Minimum of 4 years’ experience in a spa environment
Front desk experience required
Strong knowledge of spa services, products, and operations
Ability to lead, train, and hold team members accountable
Strong organizational and multitasking skills
Professional demeanor, appearance, and communication skills
Sales awareness and ability to support revenue growth initiatives
Ability to remain calm and effective in high-pressure or emergency situations
Physically able to stand, walk, bend, and perform job-related tasks for extended periods

Nice To Haves

Previous leadership or supervisory experience preferred

Responsibilities

Creates and maintains a team of service providers that meet all standards of professionalism, performance, and service excellence
Oversees daily operations across all service areas including treatment rooms, fitness center, locker rooms, and amenities
Ensures cleanliness, sanitation, and presentation standards are consistently maintained throughout the spa
Supervises service providers to ensure productivity, readiness, and adherence to service standards
Responsible for end-of-month manual inventory and ongoing oversight of service-related supplies and product usage
Ensures proper ordering, stocking, and availability of all items required to perform services
Conducts service audits to maintain consistency and quality across all treatments
Coordinates onboarding and training schedules for new and existing staff, ensuring full knowledge of services, products, systems, and standards
Ensures all technical staff remain knowledgeable in products, services, and daily operational practices
Coordinates ongoing education with vendors and trainers on a regular basis
Assists with special events, promotions, and service-driven activations to support guest engagement and revenue growth
Identifies opportunities to enhance service offerings, including new treatments, add-ons, and guest experiences
Supports staffing and scheduling to align with business demand and payroll guidelines
Assists with payroll processes, including timecard review and labor awareness
Performs daily walkthroughs to ensure all areas are clean, organized, and properly staffed
Ensures guest interactions are professional, knowledgeable, and aligned with service standards
Maintains knowledge of all products, ingredients, and services to effectively recommend treatments and retail
Supports front desk operations as needed to ensure coverage, alignment, and team training
Coaches team members through performance feedback, reinforcement, and accountability measures
Assists in developing and maintaining operational procedures and service standards
Helps foster a team environment focused on performance, guest experience, and continuous improvement
Other duties as assigned