Spa Supervisor

Boardwalk IG Management LLC•Yountville, CA

12h•Onsite

About The Position

The Spa Supervisor is responsible for overseeing the daily operations of The Spa at Estate Yountville, ensuring seamless guest flow, operational consistency, and adherence to luxury service standards. This role supervises Spa Concierge and Spa Attendant team members while supporting service providers to ensure a cohesive and elevated guest experience. The Spa Supervisor reports to the Spa Director and maintains a visible presence on the spa floor, proactively supporting guests and team members while ensuring operational excellence across all spa areas.

Requirements

High school diploma or equivalent required
Minimum 1–2 years of luxury spa or hospitality experience
Strong leadership and team management skills.
Excellent written and verbal communication skills.
Proficiency with spa booking software (Book4Time preferred), Microsoft Office, and hotel property management systems.
Strong organizational skills with the ability to prioritize multiple responsibilities.
Ability to work independently with minimal supervision.
Demonstrated ability to resolve guest and staff concerns calmly and effectively.
Strong mathematical skills for accurate payment processing and financial accountability.
Ability to multitask and maintain professionalism in a fast-paced environment.
Availability to work nights, weekends, and holidays as required.

Nice To Haves

college degree preferred
supervisory experience preferred

Responsibilities

Supervise the day-to-day spa operations, including front desk, locker rooms, relaxation areas, and treatment coordination.
Serve as Manager on Duty during assigned shifts.
Perform opening, mid-shift, and closing procedures in accordance with spa standard operating procedures.
Supervise Spa Concierge and Spa Attendant staff, ensuring adherence to service and operational standards.
Monitor guest flow to ensure timely check-in, provider coordination, and smooth transitions throughout the spa.
Assist with guest check-in, reservations, service adjustments, and detailed profile documentation using Book4Time software.
Provide detailed information regarding spa services, hotel offerings, and property amenities.
Support retail operations, including presentation standards, inventory levels, and achievement of sales goals.
Oversee cashier procedures, ensuring fiscal responsibility, accurate payment processing, and commission tracking.
Actively support guest recovery efforts and resolve service concerns professionally and promptly.
Maintain cleanliness, organization, and presentation standards throughout the spa facility.
Liaise between guests, service providers, attendants, and leadership to ensure clear communication.
Assist in staff training, mentoring, and onboarding in partnership with Spa Director.
Coordinate staff scheduling and coverage in partnership with the Spa Director.
Maintain communication logs and ensure vital information is passed between shifts.
Ensure front desk equipment and spa facilities remain in safe, working condition; report maintenance needs promptly.
Support group business coordination as assigned.
Understand and support the resort’s sustainability initiatives.
Perform additional duties as necessary to ensure guest satisfaction and smooth spa operations.
Uphold Estate Yountville’s luxury service standards and Forbes expectations in all interactions.
Maintain a visible and engaged presence on the spa floor to support guests and team members.
Anticipate guest needs and ensure personalized service throughout the spa journey.
Reinforce consultation standards, reservation accuracy, and service timing protocols.
Ensure retail displays, reception areas, locker rooms, and relaxation spaces consistently meet luxury presentation standards.
Support internal quality control checks and maintain readiness for third-party evaluations.
Maintain professionalism, composure, and sound judgment in high-pressure situations.
Foster a collaborative, respectful team culture aligned with Estate Yountville values.
Promote confidentiality and uphold guest privacy at all times.