Spa Supervisor

UNIVERSITY OF VIRGINIA HOST PROPERTIES INCCharlottesville, VA
Onsite

About The Position

Join the team at The Boar's Head Spa as a Spa Supervisor and play a vital role in delivering exceptional wellness experiences to our guests. We are seeking a dedicated and professional leader who is passionate about customer service, wellness, and team management. This is an excellent opportunity to contribute to a luxurious environment that promotes relaxation, health, and well-being.

Requirements

  • Proven experience in spa management or supervisory roles within the wellness or hospitality industry
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Knowledge of spa treatments, products, and industry standards
  • Ability to multitask and work efficiently in a fast-paced environment
  • Customer-focused attitude with a professional demeanor
  • Flexibility to work weekends, evenings, and holidays as needed

Nice To Haves

  • Relevant certifications or licenses in spa therapy or management are a plus

Responsibilities

  • Oversee daily operations of the spa, ensuring smooth and efficient service delivery
  • Supervise and support spa staff, including therapists, receptionists, and other team members
  • Ensure high standards of customer service and guest satisfaction
  • Manage appointment scheduling, retail sales, and inventory control
  • Maintain cleanliness, safety, and hygiene standards in all spa areas
  • Handle guest inquiries, complaints, and feedback professionally and promptly
  • Assist in staff training, development, and performance evaluations
  • Collaborate with management to develop promotional strategies and special packages
  • Ensure compliance with health and safety regulations and spa policies

Benefits

  • Competitive compensation
  • Ongoing training
  • Opportunities for career advancement
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