Spa Supervisor

UNIVERSITY OF VIRGINIA HOST PROPERTIES INC•Charlottesville, VA

1d•Onsite

About The Position

Join the team at The Boar's Head Spa as a Spa Supervisor and play a vital role in delivering exceptional wellness experiences to our guests. We are seeking a dedicated and professional leader who is passionate about customer service, wellness, and team management. This is an excellent opportunity to contribute to a luxurious environment that promotes relaxation, health, and well-being.

Requirements

Proven experience in spa management or supervisory roles within the wellness or hospitality industry
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Knowledge of spa treatments, products, and industry standards
Ability to multitask and work efficiently in a fast-paced environment
Customer-focused attitude with a professional demeanor
Flexibility to work weekends, evenings, and holidays as needed

Nice To Haves

Relevant certifications or licenses in spa therapy or management are a plus

Responsibilities

Oversee daily operations of the spa, ensuring smooth and efficient service delivery
Supervise and support spa staff, including therapists, receptionists, and other team members
Ensure high standards of customer service and guest satisfaction
Manage appointment scheduling, retail sales, and inventory control
Maintain cleanliness, safety, and hygiene standards in all spa areas
Handle guest inquiries, complaints, and feedback professionally and promptly
Assist in staff training, development, and performance evaluations
Collaborate with management to develop promotional strategies and special packages
Ensure compliance with health and safety regulations and spa policies