Spa Supervisor - Hotel Valley Ho

Pyramid Global Hospitality•Scottsdale, AZ

11d•Onsite

About The Position

Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay—it's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!

Requirements

Proven leadership experience in a spa, hospitality, hotel, or resort environment.
Strong customer service and professional communication skills (verbal, written, phone).
Comfortable working in a fast-paced, high-pressure environment.
Proficient with computers, booking systems, and POS software.
Highly organized, detailed, and adaptable.
Professional, flexible, and positive outlook.
Ability to work collaboratively within a leadership team.
Ability to perform physical job requirements, including standing, bending, reaching, and sensory awareness of guest needs.
Ability to communicate clearly in English.
Compliance with occupational safety and health practices.

Responsibilities

Overseeing daily spa operations, leading on-shift staff, and ensuring seamless guest service from check-in to check-out.
Providing exceptional guest service, including tours, appointment scheduling, POS transactions, and issue resolution.
Supporting guests across the spa, retail, and fitness areas to ensure cohesive experience.
Maintaining a calm, welcoming, and professional spa environment.
Supervising spa host and service provider staff during assigned shifts; assigning duties and ensuring service standards.
Training team members on spa software, booking systems, POS, and guest service procedures.
Providing ongoing coaching, feedback, and support to ensure a high-performing team.
Assuming additional leadership responsibilities as assigned by the Spa Director.
Participating in Spa Leadership Team meetings and monthly Spa Roundtables.
Supporting business initiatives such as marketing tools, promotional materials, website content, newsletters, or system management as needed.
Upholding organizational policies, safety standards, and compliance requirements.