Spa Supervisor

Pyramid Global HospitalityStevenson, WA
$21 - $23Onsite

About The Position

Pyramid Global Hospitality is seeking a Spa Supervisor for Skamania Lodge, a Pacific Northwest resort. This role involves supervising spa staff, handling guest services, training, scheduling, inventory management, and ensuring a high standard of cleanliness and atmosphere within the spa and related areas. The Spa Supervisor will act as a liaison between management and staff, fostering a positive team environment and contributing to sales and service goals.

Requirements

  • Minimum 2 years of customer service experience required.
  • High school diploma or equivalent required.
  • Current CPR certification or ability to obtain.
  • Working knowledge of Microsoft Word, Excel, and Outlook.
  • Excellent interpersonal, communication, and listening skills with both guests and team members.
  • Strong multitasking ability and attention to detail.
  • Knowledge of scheduling, time management, and basic operational logistics.
  • Strong analytical and problem-solving skills with the ability to perform under pressure.
  • Demonstrate ability to maintain a high level of output without sacrificing quality.
  • Able to demonstrate and maintain consistent and efficient performance.
  • Able to accomplish projects in a timely manner.
  • Ability to communicate effectively verbally and in writing.
  • Able to use general guidelines and references.
  • Demonstrates the ability to identify, analyze, and solve problems.
  • Will require some guidance or clarification.

Nice To Haves

  • Minimum 1 year of lead or supervisory experience preferred.
  • Previous spa or hospitality experience preferred.
  • Proficiency in spa booking and management software (e.g., SpaSoft) preferred.
  • Experience with retail purchasing and inventory management preferred.

Responsibilities

  • Supervise coordinators, spa attendants, retail, and environment.
  • Handle and resolve guest complaints and service issues.
  • Hold pre-shift meetings (stand-ups) to communicate daily priorities, updates, and expectations.
  • Train new and existing coordinators on treatments, retail products, and sales techniques.
  • Create schedules for coordinators and attendants based on forecasted occupancy; manage time-off requests and cover callouts as needed.
  • Monitor and approve timekeeping and time sheets.
  • Act as a liaison between management and staff; communicate goals, updates, and expectations to the team.
  • Foster a positive team environment and support a strong workplace culture.
  • Document staff attendance, guest complaints, and performance concerns and report to management.
  • Complete monthly inventory and ordering checklists.
  • Ensure retail products are accurately priced, stocked, and visually engaging.
  • Track sales performance and generate reports on retail and services.
  • Prepare weekly incentive and commission reports for payroll.
  • Coordinate group bookings and special requests.
  • Support Spa Manager with completing 90-day and annual associate reviews.
  • Assist with facility maintenance coordination and follow-up.
  • Maintain a thorough understanding of all spa services and treatments.
  • Identify opportunities to improve service performance and team efficiency.
  • Oversee spa cleanliness and overall atmosphere, including pool, fitness room, and locker rooms.
  • Ensure completion of daily checklists and update procedures as needed.
  • Anticipate guest needs and address them proactively.
  • Enforce company policies, safety procedures, and service standards.
  • Ensure associates complete required certifications and trainings.
  • Ensure associates have proper supplies, equipment, and uniforms.
  • Support achievement of sales and service goals.

Benefits

  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • Ongoing training and development opportunities
  • Full benefit package and perks listed at skamania.com/careers
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service