Spa Server

ROCK BARN COUNTRY CLUB & SPA LLC • Conover, NC

5d • Onsite

About The Position

Greet guests/members and successfully take food and beverage orders. Food is made to order; no cooking is involved. Must be able to assemble food items in a neat, creative way that is appetizing and take orders to the guests/members. Frequently check on guests/members to ensure they are satisfied. You will always need to have clear communication with front desk coordinators and concierges. You will be responsible for tracking orders, inputting proper orders and cleaning your work area frequently.

Requirements

• High school diploma or equivalent
• Ability to get along with others
• Exemplary personal skills
• Well organized
• Detailed oriented
• Able to follow directions
• Able to achieve employee and department goals
• Able to work with minimal direct supervision
• Punctual and prepared for each day
• Highly customer service oriented
• Flexible with schedule, mornings, nights, weekends and holidays will be required

Nice To Haves

• Spa or hospitality experience is a plus

Responsibilities

• Greet a guest/member as soon as you see them
• Successfully take food and beverage orders
• Know all menu items and basic ingredients that may be relevant to food allergies
• Assemble food in a neat way
• Carry tray of food and beverage out to guests/ members
• Check in with guests/ members frequently to ensure satisfaction
• Successfully upsell menu items
• Track orders and take payment from guests/members
• Help each guest/member as needed, such as providing water, clearing trash, or providing answers to questions
• Always smile and be friendly, helpful, courteous, and professional to all members, guests, and coworkers
• Maintain a neat and professional demeanor
• Apply to all aspects of daily operating routine, the company values of Rock Barn CC and Spa
• Show commitment to and demonstration of our corporate culture, vision, values, and goals
• Complete in-house orientation program, which includes policies and procedures as per the manual and employee handbook
• Participate in all spa activities, including staff meetings, educational events, workshops and promotions
• Keep all areas neat and tidy and free of trash
• Assist co-workers as needed
• Maintain a working knowledge of spa menu items and ingredients
• Experienced in making drinks and serving responsibly
• Assisting in end of month inventory (bar)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED