Assistant Spa Director-Spa-Exempt

Pinehurst Careers•Pinehurst, NC

1d•Onsite

About The Position

Serves as a key operational and strategic leader of the Spa, responsible for delivering exceptional guest experiences, driving financial performance, and developing a high-performing team across all Spa departments, including Massage, Esthetics, Salon, Attendants, and Spa Concierge.

Requirements

Minimum 5+ years of progressive leadership experience in luxury spa, resort, or hospitality operations
Proven success managing teams, driving revenue, and delivering elevated guest experiences
Strong verbal and written communication skills with the ability to effectively engage guests, employees, and leadership teams.
Ability to analyze operational metrics, financial data, and performance indicators to support business decisions.
Demonstrates strong problem-solving, decision-making, and organizational skills in a dynamic, service-driven environment.

Nice To Haves

Bachelor’s degree preferred
Equivalent combination of education and experience may be considered

Responsibilities

Provide day-to-day leadership of Spa operations, ensuring seamless service execution and adherence to luxury service standards
Directly oversee Spa Operations Supervisor and Spa Services Supervisor; build accountability and team performance
Act as Spa Director in their absence, ensuring continuity of leadership and decision-making
Foster a culture of excellence, professionalism, and engagement across all Spa teams
Maintain a flexible schedule to support business needs, including evenings, weekends, and holidays
Champion a best-in-class guest experience, proactively monitoring feedback and implementing service improvements
Lead service recovery efforts and ensure consistent follow-through on guest concerns
Establish and reinforce service standards through coaching and performance management
Support achievement of Spa and property financial goals, including revenue growth, labor management, and expense control
Manage inventory, retail performance, and operational expenses within budget
Identify opportunities to enhance profitability through service optimization, retail strategy, and programming
Recruit, interview, and onboard top talent aligned with luxury service expectations
Lead training, coaching, and development initiatives to elevate team performance
Drive performance management processes, including feedback, corrective action, and recognition
Ensure effective scheduling and payroll oversight to balance service demands and labor efficiency
Partner across resort departments to ensure alignment and elevate the overall guest experience
Lead departmental meetings and actively contribute to leadership, operational, and BEO meetings
Maintain clear, consistent communication across all levels of the organization
Support development and execution of innovative Spa programs, offerings, and experiences
Manage and enhance group and special event experiences to maximize guest satisfaction and revenue
Partner on retail strategy, including product selection, placement, and sales initiatives