LaRive Spa - Spa Concierge

Kalispel Tribe•Airway Heights, WA

16h•Onsite

About The Position

The Spa Concierge's primary responsibility is to warmly greet all guests, schedule services, and effectively answer questions regarding spa services and products. This role also involves checking guests in and out, selling retail products, and addressing all guest inquiries about the spa environment.

Requirements

High School Diploma/GED.
Three plus years of retail experience in an upscale retail environment (e.g., 3 diamond Spa, Cosmetic, Boutique).
Computer literate with working knowledge of Microsoft programs and other computer software.
Excellent guest service, organizational, communication, and interpersonal skills.
Ability to pleasantly communicate with proper grammar.
Ability to type/write in a proficient manner to ensure a quality and timely product.
Ability to compute basic mathematical computations.
Ability to multi-task between front desk operations, operational issues, and staff member needs.
Ability to promote and effectively sell Spa products and services.
Ability to accurately request, input, and access data in a computer.
Ability to remain stationary at assigned post for extended periods of time.
Ability to perform job functions with minimal supervision.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Ability to promote positive relations with all individuals who approach the Spa Reception area.
Ability to think clearly, quickly, maintain concentration, and make concise decisions.
Ability to prioritize, organize, and follow up.
Ability to focus attention on details.
Must obtain and maintain a Tribal Work Permit.
Mandatory Alcohol Server Training (MAST) certification.
Obtain Washington State Food Worker Card.
Hepatitis A vaccination.
Complete NQRC Alcohol Server Training.
Hepatitis B shots.

Nice To Haves

Experience with spa reservation software.

Responsibilities

Greet guests warmly and provide a fond farewell.
Schedule spa and salon services for individuals and groups using the spa reservation software.
Recommend and up-sell various spa services.
Check guests in and out of the spa.
Sell retail products.
Answer guest questions regarding spa services, products, and the spa environment.
Operate the spa's point of sale system and handle cash and credit card transactions accurately.
Dispense and serve wine.
Answer the telephone within 3 rings using scripted spa telephone etiquette.
Accommodate all guest requests expediently and courteously, and follow up to ensure completion.
Handle guest complaints in a positive manner to ensure guest satisfaction.
Provide treatment providers with an accurate daily schedule and ensure they are aware of guest arrivals.
Notify spa management of any maintenance needs and service recovery issues.
Perform any task deemed necessary by management.
Ensure accuracy of all monies and keep the bank secure.
Responsible for assigned keys and their security.
Access all functions of the computer system in accordance with spa specifications.
Set up workstations with necessary supplies.
Maintain cleanliness throughout the shift.
Use guest names at all times.
Attend all required meetings and training sessions.
Maintain a consistent, regular good attendance record.
May be required to be a panelist for Internal Review Hearings.
Successfully complete the training process.