Med Spa Concierge
About The Position
Evolve Med Spa is looking for a friendly, dynamic individual to join our Denville team as our concierge. In this important role you are the first point of contact for our clients and a representative of our brand and image. Must have exceptional customer relations skills and make each client feel special and valued. Will greet all incoming clients and manage all appointment scheduling, follow ups, client inquiries and special accommodations. You will ensure that the reception/front area and telephones are being covered properly and work with the clinical team to help manage client flow. You will assist with sales by providing new and existing clients with information, results, and suggestions to help clients reach their aesthetic goals. Responsibilities will include; fostering and nurture positive relationships with clients. You will initiate and foster all business development leads and referral sources. You will also help ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience. This position will report directly to the Clinic Director
Requirements
- Exceptional client experience skills
- 1-2 years of customer service experience, preferably in a spa or high-end retail environment
- Ability to multitask, use personal judgment, utilize strong decision making, analytical and follow-up skills
- Proficient with personal computers and contemporary software applications
- Exceptional interpersonal and communications skills (verbal and written), strong ability to influence and build rapport
- Strong guest service orientation
- Rapid learner with the ability to grasp concepts and protocols
- Suggestive influencing skills related to building business
- Must maintain a high attention to detail
Nice To Haves
- Experience in Aesthetic Med Spa Services
Responsibilities
- Interacting with clients in a friendly and professional manner
- Checking clients in and out of their appointments, redeeming points and rewards
- Answer phones, text messages, emails, DMs and other inquiries and schedule client appointments
- Master a basic understanding of each service offering
- Upsell new areas/services to current clients in order to hit individual monthly targets
- Maintain client confidentiality at all times
- Assist clinical team with client intake and client flow, including (but not limited to): new client registration, questionnaire completion, consenting, photos for EHR, room placement, etc
- Assist with local marketing events as needed
- Assist with business development including outreach to local businesses or potential referral sources.
- Create a schedule for visiting and maintaining contact with referral sources.
- Nurture leads and act as primary contact to facilitate referrals
- Collecting and handling payments
- Confirmation and follow up calls/emails/messaging
- Follow up with all client’s post-treatment to review results, ensure client satisfaction and encourage them to review/recommend Evolve Med Spa
- Ordering office supplies
- Assist with new clinic openings as needed
- Ensure that med spa is neat, organized and client-ready at all times including ongoing housekeeping and maintenance
- Assist with inventory management
- Other duties as assigned
Benefits
- Employee discounts on products and treatments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
