Spa Receptionist

Westgate Resorts • Las Vegas, NV

18h • Onsite

About The Position

The Spa Receptionist is responsible for providing an uncompromising level of guest service as it pertains to greeting, checking in/out guests, explanation of services, scheduling spa services, and knowledge of retail inventory and retail sales. This role involves creating remarkable guest experiences at a world-class resort.

Requirements

• Ability to operate cash register, adding machine/calculator, multi-line telephone, and credit card machine.
• Ability to grasp, bend, lift and/or carry or otherwise move goods weighing a maximum of 20 lbs. on an intermittent basis.
• Sufficient dexterity of hand to use office equipment including computer keyboard, calculator, general office equipment, and multi-line telephone.
• Ability to act independently, exercise good judgment and initiative.
• Social skills to effectively deal with internal/external guests, requiring patience, tact, and diplomacy.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
• Ability to read, write, speak, and understand the English language clearly to ascertain and document important information, follow instructions, and provide clear direction.
• Ability to relate to all levels of management and employees in verbal/written form.
• Ability to read, write, speak, and understand the English language to complete reports, appointments, sales transactions, and communicate with guests and employees.
• Ability to listen and respond to guest inquiries using a positive, clear speaking voice.
• Ability to read, write, speak, and comprehend the English language to follow verbal and/or written instructions/inquiries/requests.
• High School diploma or equivalent.
• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Nice To Haves

• Knowledge of retail inventory and retail sales.

Responsibilities

• Provide the highest level of personalized service while maintaining a positive, engaging, helpful, and professional attitude.
• Communicate and describe spa offerings and their benefits in an articulate manner.
• Compare and contrast different services on the menu and recommend treatments that fit guests' needs.
• Handle reservations, guests' requests, and questions with professional telephone etiquette.
• Process cash, credit card, gift certificate, comp, and room charge transactions accurately.
• Inform facility management of any member, guest, or facility issues.
• Be knowledgeable about the facility, property, and its amenities to effectively communicate with guests.
• Report any incidents or accidents to management.
• Maintain a healthy, fit appearance and a positive attitude as a representative of the Spa.
• Answer questions and offer assistance regarding outlet hours, hotel services, directions, car rentals, and airline shuttle service.
• Organize and prioritize work, meet deadlines, work with minimal supervision and multiple interruptions.
• Adapt instructions and directions from one assignment to another.
• Answer the multi-line telephone and provide information as needed.
• Receive cash from guests, make change, verify charges, record charges, and ensure vouchers are properly executed to balance all moneys.
• Make deposits/cash drops and secure the bank.
• Remain calm and alert during emergency situations and heavy hotel activity, serving as a role model.
• Resolve complications and complaints by conducting thorough research and identifying effective solutions.
• Make decisions and take action based on previous experience and judgment, sometimes revising procedures for unusual situations.
• Maintain attendance in conformance with standards.
• Maintain a neat, clean, and well-groomed appearance.
• Other duties as assigned.

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED