Spa Receptionist

Water's Edge Resort and Spa•Westbrook, CT

1d•Onsite

About The Position

Water's Edge Resort and Spa is seeking a Spa Front Desk Attendant who is able to give our customers an impressive experience, who has impeccable customer service skills and the perseverance to thrive in a fast-paced role. You must be able to multi-task various duties and ensure that each guest has an overall excellent spa experience.

Requirements

Excellent customer service and communication skills, both verbal and written.
Proficient in computer systems and spa scheduling software.
Ability to multitask and work efficiently in a fast-paced environment, maintaining composure and professionalism.
Strong organizational skills and attention to detail.
Flexible schedule as shifts include weekends, evenings and holidays
Must be 18 years or older
Must have reliable transportation
High school diploma or equivalent.
Primarily involves sitting and standing for extended periods.
Requires manual dexterity for computer use, paperwork, and handling transactions.
Involves lifting, pushing and carrying of objects (up to 25 lbs).

Nice To Haves

Prior spa experience preferred but willing to train

Responsibilities

Greet guests with a warm, friendly, and professional demeanor, offering a calming and welcoming presence.
Manage appointments efficiently, scheduling treatments, confirming bookings, and accommodating guest preferences with attention to detail.
Answer phone calls and emails promptly and professionally, responding to inquiries, providing information about spa services, and addressing guest needs.
Process transactions, handle payments, and reconcile daily receipts with accuracy and attention to financial procedures.
Maintain a clean, organized, and tranquil spa reception area, ensuring a visually appealing and relaxing environment.
Promote spa services and products, inform guests of offerings, packages, and promotions to enhance their spa experience.
Maintain guest confidentiality and data security, adhering to privacy standards and best practices.
Communicate effectively with spa therapists and other staff members to ensure smooth operations and seamless guest service.
Handle guest concerns and complaints with empathy and professionalism, striving for resolution and guest satisfaction.
Follow all company policies and procedures, upholding the highest standards of professionalism, integrity, and guest service.
Assist with inventory management of spa products and supplies, ensuring adequate stock levels and efficient organization.
Maintain, clean and restock guest changing areas.